IVR Stats

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    Dan Hole
    Participant
    I have started using IVR Stats, and was wondering if it could also report on invalid and timeout options?

    I also have a lot of calls which show up No CDR

    can you explain these?

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    What kind of calls doesn’t show up the CDR?

    By know, Invalid and Timeout options are not part of the IVR stats report.

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    Dan Hole
    Participant
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    Jose, I’ll provide move info on the missing CDR calls.

    Why can it not report the invalid, timeout destinations,

    see custom dialplan attached which i quicky changed an tested and all seems fine?

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    Dan Hole
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    file added as .txt
    • This reply was modified 1 month, 2 weeks ago by Dan Hole.
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    Dan Hole
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    the missing CDR mainly seems to be when calls go to the queue.

    example below

    @ 12:10 customer calls

    IRV-1 plays

    they choose option 2

    IVR-2 plays

    they choose option 2 again, this sends the call to a Queue.

     

    CDR reports

    05/09/2020 12:10 2 No CDR
    05/09/2020 12:10 2 No CDR

    Asterisk Code

    2020-09-05 12:10:29] VERBOSE[61739][C-000007a9] pbx.c: Executing [2@IVR-1:2] System("SIP/44130000-00001696", "/usr/share/ombutel/scripts/ivr_stats "1" "2" "1599304213.23050"") in new stack
    [2020-09-05 12:10:38] VERBOSE[61739][C-000007a9] pbx.c: Executing [2@IVR-2:2] System("SIP/44130000-00001696", "/usr/share/ombutel/scripts/ivr_stats "2" "2" "1599304213.23050"") in new stack
    [20

    CDR Table

    301816 05/09/2020 12:10 05/09/2020 11:10 “” <00000000000> 0 0 1595 1595 queue-call-to-agents Local/1595@queue-call-to-agents-0000114e;2 SIP/1595-00001698 Dial SIP/1595,30,ktrU(sub-call-recording^3f173986807b8c37^00000000000^1595^no) 19 15 ANSWERED 3 1599304238 1599304213 19811 2 vitalpbx
    301815 05/09/2020 12:10 05/09/2020 11:10 “” <00000000000> 0 0 1530 1530 queue-call-to-agents Local/1530@queue-call-to-agents-0000114f;2 SIP/1530-00001697 Dial SIP/1530,30,ktrU(sub-call-recording^3f173986807b8c37^00000000000^1530^no) 3 0 NO ANSWER 3 1599304238 1599304213 19814 2 vitalpbx
    301814 05/09/2020 12:10 05/09/2020 11:10 “” <00000000000> 0 0 1551 1551 queue-call-to-agents Local/1551@queue-call-to-agents-0000114d;2 SIP/1551-00001699 Dial SIP/1551,30,ktrU(sub-call-recording^3f173986807b8c37^00000000000^1551^no) 3 0 NO ANSWER 3 1599304238 1599304213 19809 2 vitalpbx
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