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  • Post
    • October 3, 2019 at 6:04 pm
    novapcjau
    Participant

    Hello, I want to put a time condition so that after a certain time the calls received by my IVR will be sent to a mailbox and would these messages be sent by email?

    How would you make it work?

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  • Replies
    • October 3, 2019 at 9:31 pm
    kbohannon
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    A time condition, as a timeout destination for the IVR.

    Kerry Bohannon
    Amicus Voice, LLC

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    • October 4, 2019 at 5:22 pm
    novapcjau
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    @kbohannon

    Yes, in the weather condition I can use, but once I have set the weather condition, would I have to create an extension to drop into the mailbox so that the message can be sent to my email later?

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    • October 4, 2019 at 5:45 pm
    kbohannon
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    Could you walk me through an example of what you want to happen?

    Kerry Bohannon
    Amicus Voice, LLC

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    • October 4, 2019 at 8:04 pm
    novapcjau
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    On condition of Time after 5 pm will point to an IVR that will say that the company is closed, but I want the customer to be able to leave a voice message and that message to be sent by email.

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    • October 4, 2019 at 8:19 pm
    kbohannon
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    @novapcjau

    Option 1: Create a Time Condition to route the phone call directly to voicemail for an extension, but record the greeting with what you want.

    Option 2: Create a Time Condition to route the phone call to an Announcement, which plays a special recording, then routes it to the voicemail box.

    Kerry Bohannon
    Amicus Voice, LLC

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    • October 4, 2019 at 8:20 pm
    kbohannon
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    Alternatively, if you want the customer to have more options than to just leave a voicemail, set a Time Condition to route it to an IVR and use the welcome message as the After Hours announcement. But I think an Announcement would be easier.

    Kerry Bohannon
    Amicus Voice, LLC

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    • October 7, 2019 at 11:21 am
    novapcjau
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    @kbohannon

    Yes, that would be fine but how do I get to the end of the announcement to be able to record a message I need to point to an extension with correct voicemail?

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