Multiple time conditions

VitalPBX Community Support Reporting an Issue Multiple time conditions

  • Post
    sbenaim
    Participant
    Hi,

    I am trying to make multiple time condition for a different extension on different days

    DATA:

    Extension:

    • 100 agent 1
    • 105 agent 2
    • 108 agent 3

    Time groups for answering the phone:

    • TG1: Monday, Tuesday, Wednesday, and Friday from 8:00 am to 5:00 pm
    • TG2: Thursday from 8:00 am to 5:00 pm

    Queues

    • Q1: Agente 3 (ext. 108)
    • Q2: First agent 2 (ext. 105) if no answer then agent 1 (ext. 100)

    IVRs

    • IVR1: M, T, W & F: link with queue 1
    • IVR2: Thursday: Link to queue 2
    • IVR3 Out of office it has a welcome message saying OUT OF OFFICE and send the call to voice message

    Time conditions:

    • TC1: If TG1 = Yes, then IVR1.   If not IVR2
    • TC2: if TG2 = Yes, the IVR2.   If not IVR3

    SOLUTION and the PROBLEM

    The first thing was linking the queues to the IVR then we link then IVRs to the time groups and last, we configure the time conditions hoping to create a loop between the TC1 and TC2 so we could achieve the different time set up as the client ask.

    The problem we are facing is that the loop did not work and the IVR1 is always playing without considering the IVR3 (Out of office)

    We check the console and asterisk and we saw that it always led to IVR1

    Regards

    0
  • You must be logged in to reply to this topic.