for example: We have 4 extensions (101,102,103,999) and We have 3 agents (101,102,103) in a “QueueA” and suppose call comes in QueueA with ringall strategy so what I want is if “102” extension picks the call then automatically the extension “999” will be called and bridge all 3 calls.
Is it possible in Vital GUI or let me know if can do by custom dialplan?’
You can use Follow Me on extension 102 and add extension 999.
Or you could try Dummy extension (NONE) and add 102 and 999 to follow me.
Don’t forget to turn diversions to ON on Member in Queue. Use static for testing. Dynamic later if needed.
This reply was modified 5 months, 2 weeks ago by mo10.