New setup and outbound calls fail

› VitalPBX Community Support › General Discussion › New setup and outbound calls fail

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    • November 10, 2019 at 5:21 am
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    rlaxton
    Participant

    I did a fresh setup once with IncrediblePBX and VitalPBX then with the latest vanilla VitalPBX, I have the same issue. Inbound works great but outbound auto dials after I put in the first 3 digits. so if I want to call 1-360-XXX-XXXX I key in 136 and it dials and says sorry unable to place call. I have been searching around but can’t seem to find the answer.

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    • November 10, 2019 at 4:39 pm
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    rlaxton
    Participant

    CDR log shows as all calls are tagged “Internal”

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    • November 10, 2019 at 6:34 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    You should check your phone configurations and also try to make the call with a softphone, like x-lite or zoipper, because, looks like is an issue with your phone.

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    • November 10, 2019 at 7:03 pm
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    rlaxton
    Participant

    @ing-joserivera26

    Thanks for the tip, is there a recommended guide for setting up a Digium D62?

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    • November 13, 2019 at 6:02 pm
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    olegbo
    Participant

    The phone device might be with preconfigured dial plan. Try to call with Zoiper.

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    • November 13, 2019 at 6:05 pm
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    olegbo
    Participant

    You can turn on sip debug (sip set debug on command in CLI) and check your call.

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