No outbound route (Telnyx)

› VitalPBX Community Support › General Discussion › No outbound route (Telnyx)

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    • September 25, 2018 at 11:34 pm
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    jeffault61
    Participant

    I followed the instructions to setup a outbound route for my Telnyx connection.

    I am able to receive calls but cannot seem to get outbound going.

    I am getting the message “I’m sorry no route exists”.

    I followed the dial pattern as follows from the tutorial

    Prepend 1 Prefix blank Pattern NXXNXXXXXX, and the second one as

    Prepend blank Prefix blank and pattern 1NXXNXXXXXX

    I even tried clearing the first two and having one set as just X. in pattern, all giving me the same result.

    The tutorial I found to follow for Telnyx was here “https://vitalpbx.org/en/telnyx-sip-trunk-with-vitalpbx/”

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    • September 26, 2018 at 4:00 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    May you post a call log to analyze it and a picture of your outbound route configurations

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    • September 26, 2018 at 4:55 pm
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    jeffault61
    Participant

    I figured it out.

    The issue was I forgot to setup the outbound route on Telynx side. After adding the outbound route there for the connection all was okay.

    Something others may remember if they get the same issue, and have configured things properly on the PBX side.

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