- February 16, 2019 at 11:50 pm
Moved my PBX solid-state-drive to another piece of hardware today to allow me to service a faulty fan. Everything seems to work except:
– External callers no longer receiving any ring tone.
– Internal callers receive MOH instead of ring tone.
Log shows this:
[2019-02-17 10:43:11] VERBOSE loader.c: Reloading module ‘app_voicemail.so’ (Comedian Mail (Voicemail System))
[2019-02-17 10:43:11] WARNING file.c: ignoring unknown format ‘wav49,wav,gsm’
[2019-02-17 10:43:11] WARNING file.c: no known formats found in format list (wav49,wav,gsm)
[2019-02-17 10:43:11] ERROR app_voicemail.c: Error processing format string, defaulting to format ‘wav’
[2019-02-17 10:43:11] VERBOSE loader.c: Reloading module ‘app_amd.so’ (Answering Machine Detection Application)
Any suggestions about what is causing this?
- February 18, 2019 at 2:44 am
- February 18, 2019 at 2:37 pm
- February 18, 2019 at 4:30 pm
Thank you mrivera
I had already tried that solution, but it made no difference. Just checked it again, extensions are set to “None (ringback) but they are still getting MOH.
I suspect my installation has become corrupted. I am doing a fresh build on a test machine so that I can replace the existing disk drive with the fresh build.0
- February 18, 2019 at 4:39 pm
- February 20, 2019 at 2:52 am
Well I just built a fresh VitalPBX installation on a 16GB USB stick, configured everything same as my production machine, all working except I am still getting MOH instead of ring tone.
Settings / Technology Settings / Dial Profiles is set to “None (Ringback)” and every extension is set to “None (Ringback)”, as is every Inbound route and every Ttrunk.
When I call internally (extn to extn) I get MOH not ring tone.
I have four trunks set up each with a DID/Inbound Route. Two DIDs are with one provider, two are with another provider.
When I use a cell phone to call the DIDs for each of those trunks, two of them (different providers) eturn MOH to the caller, one returns ring tone, and one is silent.
I am unable to understand how or why this is happening. Is there some setting I have missed?
- February 20, 2019 at 6:03 am
- February 20, 2019 at 6:12 am
- February 20, 2019 at 3:02 pm
According to the shared log, you have enabled the music on hold class in the dial profiles of your extension:
Set(DIAL_OPTIONS=trm(moh2)b(set_dial^1)B(moh^1)):Set(DIAL_OPTIONS=trm(moh2)b(set_dial^1))") in new stack
This is a log of an internal call on my test environment:
Set(DIAL_OPTIONS=tTrb(set_dial^1)B(moh^1)):Set(DIAL_OPTIONS=tTrb(set_dial^1))") in new stack
As you see, in my test environment I have set the MoH class value to None(Ringback), and not MoH is delivered to the caller, instead a ring tone is played.
I recommend the following, after configure your PBX with the desired options, try executing this command on the Linux console:
- February 20, 2019 at 3:26 pm
I know it looks like I had it set to MOH, but it isn’t set to that in the GUI, that’s why I sent the log extract.
In the GUI every extension’s Advanced tab is set to MOH= “None(ringback)”
But I have just tried the suggested “dump_asterisk_conf” command and it has restored the ringback tone to normal. Thank you!!
Does running that command wipe any of my other settings?
I am still puzzled about why this problem happened, as this was a fresh clean build of VitalPBX. I kept a written record of every setting I configured, and none of the settings had MOH enabled.
There are three scripts added to the Task Manager. One of the scripts is a trunk-check that runs every 5 minutes, I can’t see why that would cause a problem though as it had been in use on the previous machine for months.
For now it looks to be back to normal, so thank you for your great support.
- February 20, 2019 at 3:37 pm
- February 20, 2019 at 3:40 pm
Tagged: Ring tone
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