I have clients now working remotely, with calls forwarded out to their cell phones via external numbers set within a ring group. To differentiate between work and personal calls, I set a CID Name Prefix. The modified ID (Prefix+CID) appears on the office phones, but the only unmodified ID appears on their phones. I could override the outbound CID to differentiate the calls, but the clients also want to see the caller’s number. Is this possible? O’ve tried modifying the CID in the ring group and the inbound route, but the cell phones still get the original number.
@ing-joserivera26 Here is a call that came in from 15555551212 to the client’s number 17777771212. It goes to a ring group to ring out on CellPhoneOne and CellPhoneTwo, in addition to one internal extensions.
@mo10 based on your comment, I did some basic research, and now understand the nature of the problem. I will end up modifying the CID and not the CNAM as a way to help the client. Thanks for getting me in the right direction; I did not fully realize this about cell phones (face-palm).