Outbound Caller ID Modification

› VitalPBX Community Support › General Discussion › Outbound Caller ID Modification

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    • March 19, 2020 at 8:17 pm
    kbohannon
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    I have clients now working remotely, with calls forwarded out to their cell phones via external numbers set within a ring group. To differentiate between work and personal calls, I set a CID Name Prefix. The modified ID (Prefix+CID) appears on the office phones, but the only unmodified ID appears on their phones. I could override the outbound CID to differentiate the calls, but the clients also want to see the caller’s number. Is this possible? O’ve tried modifying the CID in the ring group and the inbound route, but the cell phones still get the original number.

    Kerry Bohannon
    Amicus Voice, LLC

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    • March 19, 2020 at 8:30 pm
    Jose Miguel Rivera
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    Do you have call log to analyze it?

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    • March 19, 2020 at 9:27 pm
    kbohannon
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    @ing-joserivera26 Here is a call that came in from 15555551212 to the client’s number 17777771212. It goes to a ring group to ring out on CellPhoneOne and CellPhoneTwo, in addition to one internal extensions.

     

    Kerry Bohannon
    Amicus Voice, LLC

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    • March 23, 2020 at 10:39 am
    mo10
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    Cell-Phones are not able to see the CallerName in my optinion. So how should this be possible?
    What you could do is use a SIP-Client on the Phone.

    Or am i missing something here?

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    • March 23, 2020 at 7:34 pm
    Jose Miguel Rivera
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    According to the call trace, the info sends to the provider before the forward is:

    • CID Name: TIL_:CallerName
    • CID Number: 15555551212
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    • March 23, 2020 at 7:52 pm
    mo10
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    In which situations are cellphones able to display a callername?

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    • March 23, 2020 at 9:09 pm
    kbohannon
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    @mo10 based on your comment, I did some basic research, and now understand the nature of the problem. I will end up modifying the CID and not the CNAM as a way to help the client. Thanks for getting me in the right direction; I did not fully realize this about cell phones (face-palm).

     

    Kerry Bohannon
    Amicus Voice, LLC

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Viewing 6 replies - 1 through 6 (of 6 total)
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