Outbound CID not displaying

› VitalPBX Community Support › General Discussion › Outbound CID not displaying

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    • April 23, 2018 at 4:30 pm
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    taylor
    Participant

    Hi Guys,

    I seem to be having an issue with getting my outbound CID to display I check the “overwrite CID” option to yes and then enter my number but calls still appear as anonymous or unknown. Am I missing something? My trunks are registered through Vitelity and I have several other PBX systems with this function working and able to set custom even fictitious CIDs via the PBX. Any insight or help is appreciated!

     

     

    Thanks,

    Taylor

     

       

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Viewing 15 replies - 1 through 15 (of 19 total)
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    • April 23, 2018 at 10:38 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Please post or attach an asterisk call trace to analyze it and give you a solution.

    Remember to hide any sensible data.

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    • April 27, 2018 at 5:43 pm
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    taylor
    Participant

    So the log I have is fairly large is there a specific portion you would like to see?

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    • April 27, 2018 at 6:01 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Go to the Asterisk CLI, clean the console, make an outbound call, copy that info and post here.

    Hide any sensible data

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    • April 27, 2018 at 8:18 pm
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    taylor
    Participant

    Is there a command in asterisk cli I can do this with?

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    • April 27, 2018 at 8:23 pm
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    Jose Miguel Rivera
    Keymaster
    NI
    1. Go to Linux Console
    2. Go to Asterisk CLI: rasterisk -vvvvvvvvv (PRESS ENTER)
    3. Clear the screen: !clear (PRESS ENTER)
    4. Make the outbound call
    5. Finish the outbound call (Hangup)
    6. Copy the content of your console, paste in a txt file
    7. Attached in the forum

    Don’t forget to hide any sensible data.

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    • March 28, 2019 at 10:11 am
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    toerlemans
    Participant

    Same issue, everything works fine for incoming calls but outgoing calls show as private or anonymous on the called phone.

    Screenshot contains the configuration of the SIP trunk and the log file below contains the information of an outgoing call. Trunk CID is set, Overwrite CID is enabled and SIP trunk provider should have enabled the parts on their side.

    Modified parts in log file:
    ***external_phone*** = Called Telephone Number
    ***Trunk_CID*** = Caller Telephone Number

    [2019-03-28 10:26:36] VERBOSE[5107][C-00000001] netsock2.c: Using SIP RTP TOS bits 184
    [2019-03-28 10:26:36] VERBOSE[5107][C-00000001] netsock2.c: Using SIP RTP CoS mark 5
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all:1] NoOp(“SIP/248-00000002”, “More than on digit pattern”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all:2] Gosub(“SIP/248-00000002”, “s,1(***external_phone***)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:1] Set(“SIP/248-00000002”, “EXTENSION=***external_phone***”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:2] NoOp(“SIP/248-00000002”, “Dialing ***external_phone*** from 248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:3] Gosub(“SIP/248-00000002”, “sub-set-global-vars,s,1(***external_phone***,default)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-global-vars:1] NoOp(“SIP/248-00000002”, “Setting Global Vars”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-global-vars:2] Set(“SIP/248-00000002”, “__PICKUPMARK=***external_phone***”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-global-vars:3] Set(“SIP/248-00000002”, “__PARKINGLOT=default”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-global-vars:4] Set(“SIP/248-00000002”, “__DYNAMIC_FEATURES=custom-features”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-global-vars:5] Set(“SIP/248-00000002”, “ICALL=no”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-global-vars:6] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:4] Gosub(“SIP/248-00000002”, “sub-set-call-vars,s,1(4e98b91d3b8be3bc,***external_phone***,1,cos-all,ARS-all)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:1] NoOp(“SIP/248-00000002”, “Setting Call Vars”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:2] Set(“SIP/248-00000002”, “_TENANT=4e98b91d3b8be3bc”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:3] Set(“SIP/248-00000002”, “_CALL_DESTINATION=***external_phone***”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:4] Set(“SIP/248-00000002”, “_COS_ID=1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:5] Set(“SIP/248-00000002”, “_COS_NAME=cos-all”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:6] Set(“SIP/248-00000002”, “_ARS=ARS-all”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:7] Set(“SIP/248-00000002”, “CDR(tenant)=ombutel”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:8] Set(“SIP/248-00000002”, “CDR(destination)=***external_phone***”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-set-call-vars:9] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:5] Gosub(“SIP/248-00000002”, “sub-construct-cid,s,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:1] NoOp(“SIP/248-00000002”, “Building CID”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:2] Set(“SIP/248-00000002”, “_CALL_SOURCE=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:3] GotoIf(“SIP/248-00000002”, “0?return”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:4] Gosub(“SIP/248-00000002”, “sub-get-device-tree,s,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:1] NoOp(“SIP/248-00000002”, “Configuring Device Tree”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:2] Set(“SIP/248-00000002”, “DEV_TECHNOLOGY=SIP”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:3] GosubIf(“SIP/248-00000002”, “0?s-local,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:4] GotoIf(“SIP/248-00000002”, “0?return”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:5] GotoIf(“SIP/248-00000002”, “0?pjsip”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:6] GotoIf(“SIP/248-00000002”, “0?:digital”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx_builtins.c: Goto (sub-get-device-tree,s,12)
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:12] Set(“SIP/248-00000002”, “DEV_USER=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:13] Set(“SIP/248-00000002”, “INTERFACE=SIP/248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:14] Set(“SIP/248-00000002”, “DEV_TREE=devices/SIP/248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-get-device-tree:15] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:5] GotoIf(“SIP/248-00000002”, “0?return”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:6] Set(“SIP/248-00000002”, “_CALL_SOURCE=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:7] ExecIf(“SIP/248-00000002”, “1?Set(CALLERID(all)=”Test” <248>)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:8] Set(“SIP/248-00000002”, “_CID_CONSTRUCTED=yes”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:9] NoOp(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:10] Set(“SIP/248-00000002”, “CDR(source)=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-construct-cid:11] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:6] NoOp(“SIP/248-00000002”, “Check if is an Emergency Call”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:7] GotoIf(“SIP/248-00000002”, “0?emergency-calls,***external_phone***,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:8] Gosub(“SIP/248-00000002”, “sub-lockphone-check,s,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:1] NoOp(“SIP/248-00000002”, “SUB: LOCK PHONE CHECK”) in new stack
    [2019-03-28 10:26:36]
    VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:2] GotoIf(“SIP/248-00000002”, “0?unlock”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:3] GotoIf(“SIP/248-00000002”, “0?unlock”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:4] GotoIf(“SIP/248-00000002”, “0?unlock”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:5] GotoIf(“SIP/248-00000002”, “0?unlock”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:6] GotoIf(“SIP/248-00000002”, “0?:unlock”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx_builtins.c: Goto (sub-lockphone-check,s,12)
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-lockphone-check:12] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:9] Gosub(“SIP/248-00000002”, “sub-local-dialing,s,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-local-dialing:1] NoOp(“SIP/248-00000002”, “Trying to determine if is a local extension”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-local-dialing:2] GotoIf(“SIP/248-00000002”, “0?:return”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx_builtins.c: Goto (sub-local-dialing,s,4)
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-local-dialing:4] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@cos-all:10] GosubIf(“SIP/248-00000002”, “0?:cos-all-post,***external_phone***,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all-post:1] NoOp(“SIP/248-00000002”, “MHC_outbound”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all-post:2] Gosub(“SIP/248-00000002”, “sub-setup-call-type,s,1(outgoing)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:1] NoOp(“SIP/248-00000002”, “Determinating Call Type”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:2] GotoIf(“SIP/248-00000002”, “0?return”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:3] Gosub(“SIP/248-00000002”, “s-outgoing,1()”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:1] NoOp(“SIP/248-00000002”, “Outgoing Call”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:2] Set(“SIP/248-00000002”, “__CALL_TYPE=3”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:3] GosubIf(“SIP/248-00000002”, “0?s-transit,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:4] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:4] Set(“SIP/248-00000002”, “__CALL_TYPE_CONFIGURED=yes”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:5] Set(“SIP/248-00000002”, “CDR(calltype)=3”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:6] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all-post:3] Gosub(“SIP/248-00000002”, “sub-construct-cid,s-external,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:1] NoOp(“SIP/248-00000002”, “Setting External CID”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:2] Set(“SIP/248-00000002”, “EXTENSION_NUMBER=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:3] Set(“SIP/248-00000002”, “EMERGENCY_CALL=no”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:4] Set(“SIP/248-00000002”, “EMERGENCY_CID=”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:5] ExecIf(“SIP/248-00000002”, “1?Set(EMERGENCY_CID=”Test” <248>)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:6] ExecIf(“SIP/248-00000002”, “1?Set(CALLERID(all)=”Test” <248>)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:7] GotoIf(“SIP/248-00000002”, “0?:info”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx_builtins.c: Goto (sub-construct-cid,s-external,9)
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:9] NoOp(“SIP/248-00000002”, “CID Name: Test, CID Number: 248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:10] Set(“SIP/248-00000002”, “SEND_CID=yes”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:11] ExecIf(“SIP/248-00000002”, “0?Set(CALLERID(name-pres)=prohib_passed_screen)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:12] ExecIf(“SIP/248-00000002”, “0?Set(CALLERID(num-pres)=prohib_passed_screen)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:13] Set(“SIP/248-00000002”, “CDR(source)=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-external@sub-construct-cid:14] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all-post:4] NoOp(“SIP/248-00000002”, “Start to Dial Trunks”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@cos-all-post:5] Gosub(“SIP/248-00000002”, “trk-3,***external_phone***,1(from-trk-grp)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:1] NoOp(“SIP/248-00000002”, “Trunk: chan_sip trunk”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:2] Gosub(“SIP/248-00000002”, “sub-setup-call-type,s,1(outgoing,no)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:1] NoOp(“SIP/248-00000002”, “Determinating Call Type”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:2] GotoIf(“SIP/248-00000002”, “0?return”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:3] Gosub(“SIP/248-00000002”, “s-outgoing,1(no)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:1] NoOp(“SIP/248-00000002”, “Outgoing Call”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:2] Set(“SIP/248-00000002”, “__CALL_TYPE=3”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:3] GosubIf(“SIP/248-00000002”, “0?s-transit,1”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s-outgoing@sub-setup-call-type:4] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:4] Set(“SIP/248-00000002”, “__CALL_TYPE_CONFIGURED=yes”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:5] Set(“SIP/248-00000002”, “CDR(calltype)=3”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [s@sub-setup-call-type:6] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:3] NoOp(“SIP/248-00000002”, “Configuring Trunk Parameters”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:4] Set(“SIP/248-00000002”, “CHANNEL(musicclass)=default”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:5] Set(“SIP/248-00000002”, “CALLERID(all)=”Test Name” <***Trunk_CID***>”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:6] Set(“SIP/248-00000002”, “__TRKDIALOPTIONS=r”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:7] Set(“SIP/248-00000002”, “ORIGINATOR=248”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:8] Set(“SIP/248-00000002”, “RING_TIME=90”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:9] Set(“SIP/248-00000002”, “CALLED=***external_phone***”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] pbx.c: Executing [***external_phone***@trk-3:10] Dial(“SIP/248-00000002”, “SIP/MHC_outgoing/***external_phone***,90,rU(sub-call-recording^4e98b91d3b8be3bc^248^***external_phone***^no)”) in new stack
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] netsock2.c: Using SIP RTP TOS bits 184
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] netsock2.c: Using SIP RTP CoS mark 5
    [2019-03-28 10:26:36] VERBOSE[6191][C-00000001] app_dial.c: Called SIP/MHC_outgoing/***external_phone***
    [2019-03-28 10:26:40] VERBOSE[6191][C-00000001] app_dial.c: SIP/MHC_outgoing-00000003 is making progress passing it to SIP/248-00000002
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Spawn extension (trk-3, ***external_phone***, 10) exited non-zero on ‘SIP/248-00000002’
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [h@trk-3:1] Gosub(“SIP/248-00000002”, “dynamic-routing-out,s,1(248,***external_phone***,CANCEL,3)”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:1] NoOp(“SIP/248-00000002”, “Test if save on dynamic routing list”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:2] Set(“SIP/248-00000002”, “CALLER=248”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:3] Set(“SIP/248-00000002”, “CALLED=***external_phone***”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:4] Set(“SIP/248-00000002”, “STATUS=CANCEL”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:5] Set(“SIP/248-00000002”, “TRKID=3”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:6] Set(“SIP/248-00000002”, “ALLOW_DR=no”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:7] GotoIf(“SIP/248-00000002”, “0?:comeback”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx_builtins.c: Goto (dynamic-routing-out,s,9)
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [s@dynamic-routing-out:9] Return(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Executing [h@trk-3:2] Hangup(“SIP/248-00000002”, “”) in new stack
    [2019-03-28 10:26:42] VERBOSE[6191][C-00000001] pbx.c: Spawn extension (trk-3, h, 2) exited non-zero on ‘SIP/248-00000002’

    Anything I am missing?

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    • March 29, 2019 at 9:29 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    What VoIP provider are you using?

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    • April 5, 2019 at 11:17 am
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    toerlemans
    Participant
    Posted by: mrivera

    What VoIP provider are you using?

    Fieber

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    • April 5, 2019 at 9:06 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Are you sure that your VoIP provider allows you to send any Caller ID info?

    Did you already ask your provider if there is any setting you must to enable/disable to send the right CID?

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    • April 12, 2019 at 1:20 pm
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    toerlemans
    Participant
    Posted by: mrivera

    Are you sure that your VoIP provider allows you to send any Caller ID info?

    Did you already ask your provider if there is any setting you must to enable/disable to send the right CID?

    Yes, they said they are allowing it. The attached file contains the configuration on their side.

    They don’t have a lot of experience when it comes to VitalPBX so they haven’t been able to tell me which specific settings I need to configure.

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    • April 12, 2019 at 2:42 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    May you share your current trunk settings / configurations

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    • April 15, 2019 at 9:37 am
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    toerlemans
    Participant

    Trunk CID Name = Name organization
    Trunk CID Number = Phone number that is attached to our SIP trunk

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    • April 15, 2019 at 6:43 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Try removing the parameter: from user

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    • April 17, 2019 at 8:35 am
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    toerlemans
    Participant
    Posted by: mrivera

    Try removing the parameter: from user

    Done, didn’t make any differents.

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    • April 17, 2019 at 2:03 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Ask to your provider if needs an special header to send the CID

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