Outgoing CID

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    phil
    Participant

    Hi,

    If an external call comes in to the IVR, and the IVR redirects the call to another external number – how do I keep the original inbound CID? At the moment it is showing the outbound trunk CID after the redirect

    Thanks

     

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    mo10
    Moderator
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    Is clip no screening working for your Trunk? You can dial out with ANY number you want when dialing out from an extension?

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    If you have enabled the overwrite CID in the Outbound Routes or Trunks, then, this CID will be sent instead of the Inbound CID received.

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    phil
    Participant
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    So easy when you know how, 

    Thanks

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