Page Group leaves a voicemail

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    • July 18, 2018 at 3:37 pm
    DannyLarsen
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    Version 2.0.4-1

    I have a system using a Page Group with 35 members, Skip busy and Ignore Forward are enabled, 20 sec max page time

    The system leaves a voicemail on many of the members of the group when a page is made, the voicemail is the page audio

    Can you help

    Thank you

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  • Replies
    • July 18, 2018 at 4:16 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    The page works only if the phones are configured in the right way

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    • July 18, 2018 at 4:16 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    The page works only if the phones are configured in the right way

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    • July 18, 2018 at 4:27 pm
    DannyLarsen
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    The page is working we are using Yealink T46 phones

    Part of the time we get a voicemail message with the page audio as the message, not sure yet if it is when the phone in Unavailable or offline, or if the sip setup for the call can’t get all of the members of the group built quick enough

     

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    • July 18, 2018 at 5:22 pm
    DannyLarsen
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    OK I have narrowed it down a bit more

    If the memeber of the page group is in DND when a page arrives it leaves a message in that extensions voice mail everytime

    Tested Yealink T46 or T28 phones so far

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    • July 18, 2018 at 5:35 pm
    DannyLarsen
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    I have this solved for anyone who may have the issue

    If the “Skip Busy” is enabled on the Page Group and the endpoint is in DND it causes a voice mail message to go to that member of the page group

    Disabling Skip Busy solves the issue

    Thanks for your help

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    • July 18, 2018 at 5:48 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Thanks for post  your solution.

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