Play another announcement before voicemail

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    • March 15, 2019 at 10:52 am
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    Oliver
    Participant

    I try to play another announcement after the extension call and then redirect to the voicemail.

    incoming call -> announcement -> call extension 100

    Up to here it works. Now I would like that if extension 10 does not answer after 30 seconds another announcement comes and it goes only then further on the voicemail, here however no more announcement, only the beep.

    So like this:

    incoming call -> announcement -> call extension 100 -> announcement -> voicemail

    Anybody got an idea?

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    • March 16, 2019 at 2:30 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    You may create an announcement that has as destination the voicemail for the extension, then, you must to create a custom app that points to the announcement, finally, you may use the custom app number as call forward on busy.

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    • March 18, 2019 at 2:19 pm
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    Oliver
    Participant

    Thank you very much ? , that works.

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