Is there a way we can prioritize an Extension MoH over a Queue MoH when putting a callee on Hold?
Specifically: – I select a custom MoH for one of the Extensions – that Extension is part of a Queue that has its own custom MoH class defined (different from the Extension MoH) – when Extension answeres an inbound call from the Queue and puts it on Hold, the callee hears the Queue MoH class
I would like for the callee to be able hear the Extension MoH instead of the Queue MoH. Is this possible in any way?
I meant to say “caller” not “callee” above: when I set Extension MoH (Extensions -> Advanced -> Music on Hold Class), answer an inbound call from through a Queue that has its own MoH set (Call Center -> Queues -> Music on Hold) and place that call on hold, the caller hears the Queue MoH
I just tested this on a fresh install of v2.3.4-2 and everything is working as intended: Extension MoH plays for a call on hold originated from a Queue. It seems that I have to do a reinstall to fix the priority.