› VitalPBX Community Support › General Discussion › Problem sending out fax
- This topic has 6 replies, 2 voices, and was last updated 1 year, 1 month ago by
Jose Miguel Rivera.
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- November 18, 2019 at 12:49 am
Hi there,
we haven’t used Virtual Fax module for about 1 month and it was working… now we’d like to use it again but I’ve noticed that we cannot send or receive at all.
When we try sending out a fax, after some seconds, call is normally going out and connected to the called number, we get these errors on log:
pbx.c: Executing [h@trk-2:2] Hangup(“IAX2/ttyIAX1-14679“, “”) in new stack
pbx.c: Spawn extension (trk-2, h, 2) exited non-zero on ‘IAX2/ttyIAX1-14679’
chan_iax2.c: Hungup ‘IAX2/ttyIAX1-14679’How can we fix this?
We’re using codec G.711 alaw with T38 enabled (under SIP Settings –> Fax Settings –> Both fax detect and T.38 Pass-though enabled).
In also we’ve already tried updating everything to the last version and I’ve tried to reinstall and / or manual reinstall virtual fax module (licensed), but nothing changed.
Regards,
Paolo
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- Replies
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- November 18, 2019 at 1:13 am
- November 18, 2019 at 1:19 am
- November 18, 2019 at 6:42 am
- November 18, 2019 at 2:57 pm
- November 18, 2019 at 3:20 pm
Ok thanks! It gives some errors. I send you the log (phone number are modified for privacy reasons):
nov 18 16:04:18.58: [ 8707]: SESSION BEGIN 000000163 012412345678
nov 18 16:04:18.58: [ 8707]: HylaFAX ™ Version 7.0.1
nov 18 16:04:18.58: [ 8707]: SEND FAX: JOB 38 DEST 012412345678 COMMID 000000163 DEVICE ‘/dev/ttyIAX2’ FROM ‘Administrator <paolo@xxxxxxxxx.com>’ USER root
nov 18 16:04:18.58: [ 8707]: STATE CHANGE: RUNNING -> SENDING
nov 18 16:04:18.58: [ 8707]: <– [12:AT+FCLASS=1r]
nov 18 16:04:18.58: [ 8707]: –> [2:OK]
nov 18 16:04:18.58: [ 8707]: MODEM set XON/XOFF/FLUSH: input ignored, output disabled
nov 18 16:04:18.62: [ 8707]: DIAL 012412345678
nov 18 16:04:18.62: [ 8707]: <– [15:ATDT012412345678r]
nov 18 16:04:31.27: [ 8707]: –> [7:CONNECT]
nov 18 16:04:36.62: [ 8707]: –> [2:10 03]
nov 18 16:04:36.62: [ 8707]: –> [10:NO CARRIER]
nov 18 16:04:36.62: [ 8707]: MODEM No carrier
nov 18 16:04:36.62: [ 8707]: <– [10:AT+FRS=21r]
nov 18 16:04:36.62: [ 8707]: –> [5:ERROR]
nov 18 16:04:36.62: [ 8707]: MODEM Command error
nov 18 16:04:36.62: [ 8707]: Failure to receive silence (synchronization failure). {E100}
nov 18 16:04:36.62: [ 8707]: <– [9:AT+FRS=7r]
nov 18 16:04:36.62: [ 8707]: –> [5:ERROR]
nov 18 16:04:36.62: [ 8707]: MODEM Command error
nov 18 16:04:36.62: [ 8707]: Failure to receive silence (synchronization failure). {E100}
nov 18 16:04:36.62: [ 8707]: <– [9:AT+FRH=3r]
nov 18 16:04:36.62: [ 8707]: –> [5:ERROR]
nov 18 16:04:36.62: [ 8707]: MODEM Command error
nov 18 16:04:36.62: [ 8707]: SEND FAILED: JOB 38 DEST 012412345678 ERR Failure to receive silence (synchronization failure). {E100}
nov 18 16:04:36.62: [ 8707]: <– [9:AT+FRS=7r]
nov 18 16:04:36.62: [ 8707]: –> [5:ERROR]
nov 18 16:04:36.62: [ 8707]: MODEM Command error
nov 18 16:04:36.62: [ 8707]: Failure to receive silence (synchronization failure). {E100}
nov 18 16:04:36.62: [ 8707]: <– [9:AT+FTH=3r]
nov 18 16:04:36.62: [ 8707]: –> [5:ERROR]
nov 18 16:04:36.62: [ 8707]: MODEM input buffering enabled
nov 18 16:04:37.62: [ 8707]: <– [5:ATH0r]
nov 18 16:04:37.62: [ 8707]: –> [2:OK]
nov 18 16:04:37.62: [ 8707]: MODEM set DTR OFF
nov 18 16:04:37.62: [ 8707]: MODEM set baud rate: 0 baud (flow control unchanged)
nov 18 16:04:37.62: [ 8707]: STATE CHANGE: SENDING -> MODEMWAIT (timeout 5)
nov 18 16:04:37.62: [ 8707]: SESSION ENDCan you help me? I really don’t know Hylafax hot it works!
Regards,
Paolo
0- November 18, 2019 at 6:07 pm
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