Queue Callback

› VitalPBX Community Support › General Discussion › Queue Callback

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    • July 2, 2020 at 4:44 am
    lyazar
    Participant
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    We have tested queue callback add-on. We found that even while all agents are not busy, the customer can dial the IVR code to enable call back. It seems as soon as the call enter the queue, IVR become ready to accept for call back code. Please suggest how we can prevent this.
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    • July 4, 2020 at 5:04 am
    Jose Miguel Rivera
    Keymaster
    NI
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    That’s the expected behavior, however, we will check it to see what we can do about it.
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