Queue Callback

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    lyazar
    Participant
    We have tested queue callback add-on. We found that even while all agents are not busy, the customer can dial the IVR code to enable call back. It seems as soon as the call enter the queue, IVR become ready to accept for call back code. Please suggest how we can prevent this.
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    That’s the expected behavior, however, we will check it to see what we can do about it.
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