Queue external static member

VitalPBX Community Support General Discussion Queue external static member

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    gpetriella
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    IT
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    Hello,

     is there a way to insert an external member in the queues?

    Thank you

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  • Replies
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    Not yet, It only accepts internal extensions.

    We can add this as a feature request for future versions of VitalPBX.

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    gpetriella
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    IT
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    @ing-joserivera26

    Hi,

    I hope it will be introduced as soon as possible because I found this very useful.

    Thank you

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    pdifeo
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    Hi,

    I’m interested for this feature.

    I have two PBX, one in Italy and one in Spain. Sometime I need that queue in Spain can use also agents in Italy.

    Thanks in advance.
    Pasquale

     

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    Just like an option, you may use the OpenVPN add-on to connect remote agents in a secure and fast way to your PBX

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    pdifeo
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    Hi,

    I try to explain better. I have a company site in Spain and a company site in Italy, both with own PBX and they are interconnectd with IAX2 trunk and dedicated outbound routes to interconnect the sites. 

    In Italy there are many people that in Spain. Sometime when a person in Spain is not present, I need to add to Spanish queue an Italian agent.

    I cannot have the same PBX for both sites for several reason. One for all it’s the better connection to more near VoIP provider at site.

    It’s not big problem. As workaround I have think to create a temporary extension in Spain, add it to the queue and make a call forward to Italian extension.

    In the next months I will buy your Communicator, so maybe with hotdesk feature I can solve better. But in this moment in Spain there is always the old PBX (Elastix) and I need to do tests.

    Regards
    Pasquale

     

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