Queue Issues on Latest RC

VitalPBX Community Support General Discussion Queue Issues on Latest RC

  • Post
    PitzKey
    Participant
    US
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    Hello,

    We are using VitalPBX 3.0.9-1, in the GUI it shows Asterisk 18.3.0-1, but in Asterisk I see the following version:

    [root@core1 ~]# asterisk -x"core show version"
    Asterisk 18.3.0 built by root @ vitalpbx.org on a x86_64 running Linux on 2021-04-12 17:49:37 UTC

    We have our queue set with the following settings:

    Join Empty = No
    Leave When Empty = Yes
    Ring Busy Agents = No

    All agents are dynamic members.

    Now, when there’s only one agent logged in and that agent is on the phone, once there is a new call, it goes straight to the failover destination. This is what I see in the Asterisk log:

    -- Executing [800@ext-queues:17] NoCDR("PJSIP/UnifiedVox-000001cf", "") in new stack
    -- Executing [800@ext-queues:18] Queue("PJSIP/UnifiedVox-000001cf", "Q800,cC,,,180") in new stack
    [2021-06-08 12:55:08] WARNING[26507][C-000000a8]: app_queue.c:8352 queue_exec: Unable to join queue 'Q800'
    -- Executing [800@ext-queues:19] ResetCDR("PJSIP/UnifiedVox-000001cf", "ve") in new stack
    -- Executing [800@ext-queues:20] NoOp("PJSIP/UnifiedVox-000001cf", "Queue Status: JOINEMPTY") in new stack
    -- Executing [800@ext-queues:21] Set("PJSIP/UnifiedVox-000001cf", "__QUEUE_CALL=FALSE") in new stack

    I appreciate any tips.

     

    Thanks

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  • Replies
    Einm
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    Looks like it’s setting the “joinempty” and “leavewhenempty” values in the Queue config file to “penalty,paused,inuse,invalid,unavailable” instead of “yes” “no” “strict” or “loose”,

    We’ve edited the conf file manually for now and it’s working.

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    PitzKey
    Participant
    US
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    Hi VitalPBX team,

    Any word when this will be fixed?

    Thank you

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    Rodrigo Cuadra
    Keymaster
    US
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    That Issue was resolved in VitalPBX 3.0.9-3
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    PitzKey
    Participant
    US
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    Thank you. I am not sure why I did not get a response when you posted. This forum software is a bit not easy to use…
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Viewing 4 replies - 1 through 4 (of 4 total)
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