› VitalPBX Community Support › Frequently Asked Questions › Queue Music on hold setting after call answered?
Is it expected behavior where the music on hold setting for a queue stays in effect after the call is answered by an agent?
What I am seeing is Agent’s Music on Hold setting, being hold music
Queues agent on Hold music being ringing.
Someone calls into the queue and gets ringing tones, agent answers and says, “Please hold a minute” and puts them on hold again and the caller gets ringing again, which freaks them out.
What I would like to have happen is for the callers to get ringing before anyone answers, but from then on to get music whenever put on hold. Is there a way to make it work this way?
I made some tests, and I cannot reproduce that behavior… If the agent set on hold to the caller, the caller still listen the configured MOH