Queue, transfer calls

› VitalPBX Community Support › General Discussion › Queue, transfer calls

  • Post
    • August 6, 2020 at 1:14 pm
    gerrykernan
    Participant
    hi

     

    how do i set transfer option on the queue comamnd , at moment when i configure a queue and send calls to it we cant transfer the calls

    found in

    extensions__50-1dialplan.conf

    context for Q307 queue command doesnt have “t” option set , can i configure this from GUI ?

    Queue(Q307,,,,300)

     

    had to manually edit and change to

    Queue(Q307,t,,,300)

     

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  • Replies
    • August 6, 2020 at 5:54 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Check if the option “Allow Transfer By” is set to “Recipient” or “Both” on the dialing profile (Settings >> Technology Settings >> Dial Profiles) assigned to the agents.
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    • August 7, 2020 at 11:21 am
    gerrykernan
    Participant
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    0
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    its set to recipient

    work for normal calls , just queues dont get the value , add to manually edit queue.conf file

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