Queue with external number !

VitalPBX Community Support General Discussion Queue with external number !

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    Hello,

    We use Queues for our customers to get support outside business hours. I know that we can use a Ring Group with an external number, but I didn’t find a way to use an external number as member in a queue. Any idea ?

    BR

    Steve

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    There’s no direct way for adding external members, but I can give you these options:

    1. OpenVPN: You may use this option to keep your agents permanently connected no matter where they are. They will need only a stable internet connection.
    2. Diversions: You may set up the call forward immediately on your agent’s extensions by time, so, when they’ll be outside┬ábusiness hours the calls will be sent to their mobile numbers.

    I hope this may help you.

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