Re parking call on same button

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    • November 28, 2018 at 4:42 am
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    mmcs
    Participant

    I have one park button and 3 parking slots on a yealink T26P phone

    park, 701,702,703

    Park

    701

    702 called parked answers re-parks to another empty slot

    703

    When a call is parked and answered , when its re-parked it parks to the next available park slot. Is there a way to re-park the call on the same slot

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Viewing 15 replies - 1 through 15 (of 16 total)
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  • Replies
    • November 29, 2018 at 10:05 pm
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    DannyLarsen
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    none

    You should be able to park and retrieve the call with the 701, 702,703  blf key instead of Parking with the Park key for this situation

    I have this set up on serveral systems with Yealink T46S phones

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    • December 18, 2018 at 6:48 pm
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    toxicfusion
    Participant

    @Dannylarsen

    I have similar aspect or question regarding Call Parking.   Can we truly park calls directly with park slot BLF?  Instead of “Call Park 700” to initiate the call park.  Can we just create BLF for 701,702,703…  then press those to directly park?

     

     

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    • December 18, 2018 at 7:13 pm
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    DannyLarsen
    Participant
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    Yes we have been using that with Yealink phones, should work on others as well

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    • December 18, 2018 at 8:57 pm
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    toxicfusion
    Participant

    Very good, I’ll be deploy myself and test & report back.

    Pulling my clients off and away from 3CX… Goodriddence.

     

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    • December 18, 2018 at 9:13 pm
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    mmcs
    Participant

    Hi Danny. thanks for your reply. sorry for not replying earlier been stuck in some projects. 

    I wonder what were your setting to achieve what you said you did. not sure if your yealink version offers more functionality. if you could briefly tell me how you did it with respect to your extensions phone cofig or Vital Config?,  it would be helpful. thanks again and take care.

     

    Chris

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    • December 18, 2018 at 9:43 pm
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    DannyLarsen
    Participant
    none

    It should be built into the recent versions of VitalPBX no config needed

    As far as the yealink phones just set the keys as BLF with the values of 701, 702, 703 etcc

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    • December 18, 2018 at 9:56 pm
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    toxicfusion
    Participant

    I’ll be testing with Yealink and Grandstream phones.

     

    Believe Yealink can absolutely do BLF and the call park will work and xfer.  Grandstrea, I think have to use Call Park option for key assignment.  Will find out.

     

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    • December 18, 2018 at 10:37 pm
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    mmcs
    Participant

    Ok I will experiment, but how do you re park it once you pick up the button without using feature codes . a hold button somewhere?. thanks. with your advice I have something to experiment around. R are you saying that it will put i in a park slot but then you would have to use dial codes to re park it in the same button? for exmple pick up on 702 the repark ##702. 

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    • December 18, 2018 at 11:06 pm
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    DannyLarsen
    Participant
    none

    Say you want to have 4 park locations

    Just program them as BLF keys with the value of 701 for the first 702 for the second and so on

    To use it while one the call just press the key marked as 701 

    To retrieve the call just press the same key again you don’t need to dial other codes

    You will also need to set the following function on the Yealink phone from the phones web gui or via provisioning

    Features/ Transfer

    Transfer Mode  via DSS key to “Blind Transfer”

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    • December 19, 2018 at 12:34 am
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    mmcs
    Participant

    OK I will try that. I think I did that a while back and couldn’t find the option you mentioned. Perhaps I missed it. Thanks for your help. It seems simple enough. 

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    • January 3, 2019 at 2:47 pm
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    toxicfusion
    Participant

    Works beautifully.  Thanks for tip about Yealink phones and the “Blind Transfer” config option.

     

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    • July 6, 2019 at 9:24 am
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    AussieJoe
    Participant

    Hi, I have some Yealink T27G phones and I have them set up exactly like you’ve mentioned above with 4x BLF buttons with 701-704 as line and extension entries accordingly. It works really well except if you re-park the call to the same DSS key. It is very particular though, if you pick up a parked call by pressing the BLF key, then re-park it using the SAME BLF key the call gets dropped. Doesn’t happen if you don’t pickup the handset (loudspeaker) or use a different DSS key. I suspect it’s a problem with the phone but thought I’d check on this forum as well in case anyone had found a similar issue.

    Thanks in advance,

    Joe

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    • July 8, 2019 at 4:04 pm
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    DannyLarsen
    Participant
    none

    I just tested parking and re parking several times with a Yealink T46 and T58, we are not seeing this issue

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    • July 8, 2019 at 11:27 pm
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    mmcs
    Participant

    It might be with the phone t26p. Danny Larson could you share your settings 

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    • July 9, 2019 at 8:43 pm
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    DannyLarsen
    Participant
    none

    As far as the Yealink settings

    I setup a Call Park Key 700 but you don’t need this. Then a BLF key for each Park location 701,702 etc… 

    On the phone GUI under Features/Transfer set “Transfer mode via DSS key” to blind

    Or thru the Endpoint Mgr     transfer.dsskey_deal_type = 2
    Valid Value:
    (0-New Call;1-Attended Transfer;2-Blind Transfer)

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