first of all i would like to thank the developers of vitalpbx for bringing us this beautiful product (vitalpbx, sonata modules, etc). it is almost unified communication. im freepbx and elastix users for a long time but vitalpbx makes me very excited again to introduce it to all my clients.
That being said, i have few requests and one of them is CRM integrations. i hope vitalpbx developer can integrate any opensource CRM like VTIGER CRM or SUGARCRM or SUITECRM or ODOO Community Edition.
Some Scenarios in Call Centers:
1. vitalpbx receive a call and it will be in the queue
2. crm popup notification will show in the right down corner of agents computer:
– popup notification will show some information like who’s the caller
– popup notification will show (create new contacts, add contacts, etc)
I hope vitalpbx developer will include this because this will be very useful.