With Vitxi client I don’t get ring tone when I’m using a usb headset although it works in the ring device test and I receive normal audio after the call is answered.
- July 6, 2021 at 5:28 pm
I tested it with several USB models and I had the same problem with the ring, using a model with P2 connection I get the ring normally.0
- July 6, 2021 at 5:55 pm
- July 6, 2021 at 6:13 pm
- July 6, 2021 at 8:25 pm
- July 7, 2021 at 2:50 pm
- July 7, 2021 at 4:01 pm
We are experiencing a very similar issue with our WebRTC 1.0.5-6 installation, regardless of tenant (no USB headset, only default system microphone and speakers): no ringtone on incoming and outgoing calls, call audio after answering works fine both ways.
Tested on 2 separate desktop systems and 3 different browsers (Chrome 91.0.4472.124, Firefox 89.0.2, Edge 91.0.864.64).
The only workaround we have found so far is to forcefully refresh the browser cache with CTRL + F5 after logging in to the WebRTC app. This fixes the issue every time and on every browser we have tested. After logging out and logging back in the issue comes back, requiring another CTRL + F5 refresh.
- July 7, 2021 at 4:53 pm
We have done the tests, and indeed this is an issue in the application. After logging in, you must reload the app for the ringtones to play.
We are going to work on this to publish as soon as possible a new version in which this problem is solved.
I will let you know when the new version is available on this topic.
- July 7, 2021 at 8:22 pm
- July 12, 2021 at 9:11 pm
- July 16, 2021 at 3:04 pm
- July 30, 2021 at 4:48 pm
The new version of VitXi is now available, in which several issues reported by the community are fixed.
You can now update and proceed with testing.
In case you have a problem, you can report it in our new forum and we will gladly help you: https://forums.vitalpbx.org/
- The forum ‘VitXi WebRTC’ is closed to new topics and replies.