- September 23, 2019 at 2:11 pm
on my pbx i set a Trunk with an Ivr, so when a customer call, he needs to make a selection to connect to an extension (1 for technical assistance, 2 for other support etc).
I’d like that after that selection, the customer hear a message, that say that our technician will answer as soon as possible.
I tried to set this message in external section, inbound routes, music on hold without success.
Am i doing something wrong?
Thanks in advance
- September 23, 2019 at 7:16 pm
- September 24, 2019 at 7:49 am
Hello thanks for your reply!
I mean i already recorder the announcement, the only problem is that i don’t find where to set it.
These are the steps :
1)customer call the trunk set with an IVR
2)customer make the selection after a welcome message, after the selection they hear the waiting message until a technician answer the phone (the waiting message is the same for every selection)
3)techinician answer the phone.
Do you know where i can set it?i uploaded it on “MoH section” and set it on External – Inbound route section but it doesn’t work.
- September 30, 2019 at 6:16 pm
Still not sure of what do you want.
What is the destination after the IVR choice? An extension or a queue?
If Its a queue, you have 2 ways of reproducing a message to the caller before the MoH is reproduced, one choice was in my answer, For example, IVR option 1: create an announcement with the queue “assistance” as destination and choose the recording of you preference, so anything that goes to this announcement will be sent to this queue, then go to the IVR end change de destination of the option 1 to this announcemente, só your caller will make the choice and be directed tho the announcement, will hear you recording and then, goes to the queue.
The second possibility is in the queue configuration, in “Join Announcement” you can set a recording the caller will hear at he enters in the queue.
The announcements are reached in PBX/Incoming Calls/Announcements
You must send your audios first: Settings/PBX Settings/Recordings Management0
- October 1, 2019 at 10:06 am
After IVR customers are connected to an extension depending on their choice.
i found in tab “advanced” in the extension section the field “music on hold class”, so i set it but i still hear the regular ring tone.
my needs are that customers, after the IVR welcome message and the extension selection, hear an announcement that say that an operator will answer the phone as soon as possible.0
- October 3, 2019 at 5:45 pm
- October 10, 2019 at 2:49 pm
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