Set two trunks on one pbx

VitalPBX Community Support General Discussion Set two trunks on one pbx

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    egminv
    Participant

    Good afternoon,

    I set two trunks on my pbx (trunk A and trunk B).

    I’d like that some extensions uses Trunk A for incoming and outgoing calls and other extensions uses trunk B.

    With trunk A and related extensions everything works well.

    With trunk B i have some problems : when the related extension makes a call, the recipient see the number of trunk A.

    I tried to edit the “External Cid” field in the extension options with the number of trunk B without success.

    How can i make it works well?

    Thanks

    Giacomo

     

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    You must check if your VoIP provider is not overwriting the CID before sending it to the desired number, or, check if your missing something on trunks configurations.

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    egminv
    Participant
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    Thanks for your reply!

    i checked on my VoIP provider panel and the settings are ok, so probably something is wrong in my configuration as you said.

    I tried also in “General” tab of trunks to fill the “Trunk Cid” field for trunk B and i enabled the option “overwrite CID” but is still the same, so not working as i wish.

    Maybe the field “Get DID from and Get CID from” could be useful?

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    You have to make sure that the calls are really send through trunk B.

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    egminv
    Participant
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    I checked almost every setting in the trunks section and extension section.

    Is there a particular setting i should check?

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    Are you using a dial prefix in your outbound routes, for example:

    Outbound Route A (Trunk A):

    • Prefix: 9
    • Pattern: NXNNXXXXXX

    Outbound Route B (Trunk B):

    • Prefix: 0
    • Pattern: NXNNXXXXXX

    Did you define different dial patterns per trunk?

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    egminv
    Participant
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    The dial pattern is the same for both trunks : !XXXXXXXXX and i haven’t set any prefix.

    Just to understand, if i set a prefix, i should digit that number before the recipient telephone number to choose the trunk to call from?

     

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    You must use the class of service in order to assign the trunks and outbound routes to be used per extension.

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