Set two trunks on one pbx

› VitalPBX Community Support › General Discussion › Set two trunks on one pbx

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    • October 16, 2019 at 3:42 pm
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    egminv
    Participant

    Good afternoon,

    I set two trunks on my pbx (trunk A and trunk B).

    I’d like that some extensions uses Trunk A for incoming and outgoing calls and other extensions uses trunk B.

    With trunk A and related extensions everything works well.

    With trunk B i have some problems : when the related extension makes a call, the recipient see the number of trunk A.

    I tried to edit the “External Cid” field in the extension options with the number of trunk B without success.

    How can i make it works well?

    Thanks

    Giacomo

     

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Viewing 7 replies - 1 through 7 (of 7 total)
  • Replies
    • October 16, 2019 at 4:20 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    You must check if your VoIP provider is not overwriting the CID before sending it to the desired number, or, check if your missing something on trunks configurations.

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    • October 17, 2019 at 8:17 am
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    egminv
    Participant

    Thanks for your reply!

    i checked on my VoIP provider panel and the settings are ok, so probably something is wrong in my configuration as you said.

    I tried also in “General” tab of trunks to fill the “Trunk Cid” field for trunk B and i enabled the option “overwrite CID” but is still the same, so not working as i wish.

    Maybe the field “Get DID from and Get CID from” could be useful?

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    • October 17, 2019 at 11:09 am
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    Jose Miguel Rivera
    Keymaster
    NI

    You have to make sure that the calls are really send through trunk B.

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    • October 18, 2019 at 8:52 am
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    egminv
    Participant

    I checked almost every setting in the trunks section and extension section.

    Is there a particular setting i should check?

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    • October 18, 2019 at 4:45 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Are you using a dial prefix in your outbound routes, for example:

    Outbound Route A (Trunk A):

    • Prefix: 9
    • Pattern: NXNNXXXXXX

    Outbound Route B (Trunk B):

    • Prefix: 0
    • Pattern: NXNNXXXXXX

    Did you define different dial patterns per trunk?

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    • October 21, 2019 at 7:49 am
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    egminv
    Participant

    The dial pattern is the same for both trunks : !XXXXXXXXX and i haven’t set any prefix.

    Just to understand, if i set a prefix, i should digit that number before the recipient telephone number to choose the trunk to call from?

     

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    • October 23, 2019 at 9:26 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    You must use the class of service in order to assign the trunks and outbound routes to be used per extension.

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