› VitalPBX Community Support › General Discussion › Setting "call forward" on phone is cause of problem
Just for your information.
The user has set “call forward” directly on phone. Incoming call on the queue is redirect to the number that is set on “call forward”, and tha call is not avalaible on other agent phones.
Call Forward on the PBX or the call forward feature that belongs directly to the phone?
call forward feature that belongs directly to the phone that is a “Grandstream GXP-1760″
You should use the call forward feature from the PBX. We don’t handle any CF made from phone settings
Ok, I agree with you. Infact the first post begin with “Just for your information.”.
If you forget to disable the feature on phone, the users can do mess.
We shall bear it in mind!
But I hope that you agree with me. It’s not normal that the queue don’t work becouse a phone have CF set on it. The caller will be redirect for example on an external number.