Setting "call forward" on phone is cause of problem

› VitalPBX Community Support › General Discussion › Setting "call forward" on phone is cause of problem

  • Post
    • April 13, 2019 at 4:20 pm
    pdifeo
    Participant

    Just for your information.

    The user has set “call forward” directly on phone. Incoming call on the queue is redirect to the number that is set on “call forward”, and tha call is not avalaible on other agent phones.

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  • Replies
    • April 13, 2019 at 4:22 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Call Forward on the PBX or the call forward feature that belongs directly to the phone?

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    • April 13, 2019 at 5:01 pm
    pdifeo
    Participant
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    call forward feature that belongs  directly to the phone that is a “Grandstream GXP-1760″

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    • April 13, 2019 at 5:05 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    You should use the call forward feature from the PBX. We don’t handle any CF made from phone settings

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    • April 13, 2019 at 5:08 pm
    pdifeo
    Participant
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    Ok, I agree with you. Infact the first post begin with “Just for your information.”.

    If you forget to disable the feature on phone, the users can do mess.

    Regards

     

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    • April 13, 2019 at 5:17 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    We shall bear it in mind!

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    • April 13, 2019 at 8:13 pm
    pdifeo
    Participant
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    But I hope that you agree with me. It’s not normal that the queue don’t work becouse a phone have CF set on it. The caller will be redirect for example on an external number.

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