sonata switchboard

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  • Post
    • September 19, 2019 at 9:03 am
    artur.woronin
    Participant
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    Hi,

    Is there any way to see statistics like date and time of pause start/end and pause reason on agents? I was looking it but couldn’t find. Maybe there is some table in DB for that?

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  • Replies
    • October 29, 2019 at 6:10 pm
    PitzKey
    Participant
    US
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    I’m still a newbie, but it doesn’t look like there’s reports in the switchboard.

    Until there’s an official reporting product from VitalPBX, you might want to look at asternic.biz

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    • October 30, 2019 at 10:14 am
    artur.woronin
    Participant
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    @pitzkey

    Yes I know that. But I’m not happy with that solution. 

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    • October 30, 2019 at 4:48 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    @artur-woronin

    The sonata switchboard add-on doesn’t provide any kind of reports is an app for real-time monitoring.

    On another hand, we are working in our system of statistics for outbound and inbound campaigns.

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    • October 30, 2019 at 5:01 pm
    artur.woronin
    Participant
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    @ing-joserivera26

    I’m looking forward that system 🙂

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