Sonata SwitchBoard extensions show as unregistered

VitalPBX Community Support General Discussion Sonata SwitchBoard extensions show as unregistered

  • Post
    gerrykernan
    Participant

    hi

    just purchased a license for switchboard addon . but when i open switchboard all extens are showing grey  and unregistered. do i need to allow app permissions?

     

    gerry

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    Are u using https?

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    gerrykernan
    Participant
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    yes , https

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    gerrykernan
    Participant
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    same when i use http

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    Go to the Linux console, execute the following script

    /usr/share/ombutel/scripts/apache_conf

    Then, refresh the Sonata Switchboard.

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    gerrykernan
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    hi

     

    did that , exten all showing as grey still

     

    gerry

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    Make sure you have open the following ports on the PBX network:

    • Sonata Switchboard: 3001,3008
    • VitalPBX Dashboard: 3000,3005
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    gerrykernan
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    checked that , they where in place, turned off firewall , same result extens show as grey

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    I mean the firewall where the PBX is installed, not the PBX firewall.

    For example, if you have installed the PBX on Amazon, the Amazon platform comes with its own firewall, so, you to allow the ports on the amazon firewall to make all work as expected.

    If your PBX is self-hosted, then, you have to check if your network firewall allows those ports.

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    gerrykernan
    Participant
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    oh, sorry , i’ll check with a user on the LAN where PBX is located

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    gerrykernan
    Participant
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    hi mrivrea

     

    local users can see stats correctly now, thanks for your help on this

     

    gerry

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Viewing 10 replies - 1 through 10 (of 10 total)
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