Sonata SwitchBoard extensions show as unregistered

› VitalPBX Community Support › General Discussion › Sonata SwitchBoard extensions show as unregistered

  • Post
    • March 6, 2020 at 1:07 pm
    gerrykernan
    Participant

    hi

    just purchased a license for switchboard addon . but when i open switchboard all extens are showing grey  and unregistered. do i need to allow app permissions?

     

    gerry

    0
Viewing 10 replies - 1 through 10 (of 10 total)
  • Replies
    • March 6, 2020 at 2:29 pm
    Jose Miguel Rivera
    Keymaster
    NI
    Up
    0
    Down

    Are u using https?

    0
    • March 6, 2020 at 2:41 pm
    gerrykernan
    Participant
    Up
    0
    Down

    yes , https

    0
    • March 6, 2020 at 2:42 pm
    gerrykernan
    Participant
    Up
    0
    Down

    same when i use http

    0
    • March 6, 2020 at 2:43 pm
    Jose Miguel Rivera
    Keymaster
    NI
    Up
    0
    Down

    Go to the Linux console, execute the following script

    /usr/share/ombutel/scripts/apache_conf

    Then, refresh the Sonata Switchboard.

    0
    • March 6, 2020 at 2:46 pm
    gerrykernan
    Participant
    Up
    0
    Down

    hi

     

    did that , exten all showing as grey still

     

    gerry

    0
    • March 6, 2020 at 2:46 pm
    Jose Miguel Rivera
    Keymaster
    NI
    Up
    0
    Down

    Make sure you have open the following ports on the PBX network:

    • Sonata Switchboard: 3001,3008
    • VitalPBX Dashboard: 3000,3005
    0
    • March 6, 2020 at 2:48 pm
    gerrykernan
    Participant
    Up
    0
    Down

    checked that , they where in place, turned off firewall , same result extens show as grey

    0
    • March 6, 2020 at 2:51 pm
    Jose Miguel Rivera
    Keymaster
    NI
    Up
    0
    Down

    I mean the firewall where the PBX is installed, not the PBX firewall.

    For example, if you have installed the PBX on Amazon, the Amazon platform comes with its own firewall, so, you to allow the ports on the amazon firewall to make all work as expected.

    If your PBX is self-hosted, then, you have to check if your network firewall allows those ports.

    0
    • March 6, 2020 at 2:53 pm
    gerrykernan
    Participant
    Up
    0
    Down

    oh, sorry , i’ll check with a user on the LAN where PBX is located

    0
    • March 6, 2020 at 3:02 pm
    gerrykernan
    Participant
    Up
    0
    Down

    hi mrivrea

     

    local users can see stats correctly now, thanks for your help on this

     

    gerry

    0
Viewing 10 replies - 1 through 10 (of 10 total)
  • The topic ‘Sonata SwitchBoard extensions show as unregistered’ is closed to new replies.