sonata switchboard – service level

VitalPBX Community Support General Discussion sonata switchboard – service level

  • Post
    vitorcosta
    Participant

    whats means  this service level column on queues stats sumary widged ?

    0
Viewing 1 replies (of 1 total)
  • Replies
    Up
    0
    Down

    SLA: Measure your ability to deliver on commitments made in your service level agreements (SLAs).

    Formula: % of calls answered within X seconds

    0
Viewing 1 replies (of 1 total)
  • You must be logged in to reply to this topic.