We’ve beent rying to set up a way for new support employees to listen in on calls made by more senior support employees. The spy function seems excellent for this, but the problem is that it does not work here. When I press *55 on my phone and after that the extension number, the line just cuts and I do not hear the agent speaking to a customer. I’ve checked the Class of service and Feature codes and bot are ok and allow spying.
In the advanced tab on the Extension I’ve also made sure that Block Spy Me is not activated.
Is there anything I’m missing here?