› VitalPBX Community Support › General Discussion › Support – Issue with OpenVPN after upgrade
- This topic has 6 replies, 2 voices, and was last updated 1 year, 4 months ago by
Steve.
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- October 20, 2019 at 1:35 pm
OpenVPN no longer works after the upgrade. I attempted to open a ticket with VitalPBX and it wants a “Support Code”, no idea what that is. When I put the license key back in for OpenVPN it just sits there and does NOTHING. What is a support code? It won’t allow me to open a ticket without a Support Code. Again, nothing happens once I hit submit to try and add the license back in.
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- October 20, 2019 at 1:40 pm
- October 20, 2019 at 8:21 pm
- October 20, 2019 at 10:18 pm
When I logged into the dashboard it said there was an update, so I updated. Since the update I can’t get Openvpn to aknowledge my license. It says it won’t accept past the two free licenses. I purchased the OpenVPN from the VitalPBX store and it has work fine until I did the update.
I tried to update from the Administrator drop down “Check for Updates” and then that fixed nothing. I did a yum update. That didn’t still didn’t allow OpenVPN.
I then reboot and still OpenVPN is still now allowing more that two free licenses.
When I got the issue of can’t add more licenses that is where I finally found my license and re-added it.
OpenVPN still doesn’t allow more that the 2 free licenses.
I haven’t done anything except follow instructions to update VitalPBX. I don’t think I will be eager to ever update VitalPBX if it is going to break the system.
I have posted a small portion of my openvpn.log and change my ip address
What OpenVPN add-on? If this was and upgrade wouldn’t that have been done if there was a fix for Openvpn? How do I add the OpenVPN add-on. The update from the “Check for updates” and yum updates wouldn’t have gotten that either???
What did the update actually do if it didn’t do a complete update? I just clicked on the update and then after it messed up the OpenVPN I tried the above methods to try and get it fixed with out any luck.
0- October 20, 2019 at 10:29 pm
If I try and register the license that I already purchased a month or so back it flashes something in red that “You have reached the maximum number of activation’s allowed for the provided license.
I licensed this on 9/29/2019 @ 5:14 PM . I am not sure why if this was already licensed and working why an upgrade would break an already activated license.
0- October 20, 2019 at 11:03 pm
Tagged: OpenVPN Support Code Supp
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