Tenant FollowMe Caller ID

VitalPBX Community Support Reporting an Issue Tenant FollowMe Caller ID

  • Post
    PitzKey
    Participant
    US
    Up
    2
    Down
    Hello,

    In the latest update, if you don’t set a default CID for the tenant, the FollowMe calls to external number comes up as anonymous. When you set a default CID, but you don’t force to use the default CID, then it still displays the default CID.

    Here’s a call trace when the CID is anonymous: https://pastebin.com/LaWvu9MK

    Please let me know if you have any questions.

    Thanks

    0
Viewing 5 replies - 1 through 5 (of 5 total)
  • Replies
    voipnowpbx
    Participant
    Up
    0
    Down
    Yes, after the recent update, we have had complaints of the caller ID on each tenant displaying the Caller ID of the main tenant. How does this get corrected?
    0
    PitzKey
    Participant
    US
    Up
    0
    Down
    The reason is, because you have a caller ID set on the main tenant. Remove that. You normally don’t want any CID on the main tenant, because you have to make sure that CID is properly set on the local tenant side.

    So, for now, until this issue is fixed, you will need to go to Admin > Tenants > Select the correct tenant and under the routing tab set the tenant’s default CID.

    0
    Up
    0
    Down
    Did you already try updating to VitalPBX 3.0.6-2?

    This version includes the fix for the caller id.

    0
    PitzKey
    Participant
    US
    Up
    0
    Down
    Thanks for responding!

    Where can I see what changes includes in this update? The official changelog on your website does not have any info yet.

    Thanks
    <p style=”padding-left: 40px;”></p>

    0
    PitzKey
    Participant
    US
    Up
    0
    Down
    Hello,

    We applied the 3.0.6- update today, if we leave the Default External CID blank, it works. But if we have a number specified there, even tho we have the Restricted CID set to Disabled, it still sets that number as the CID.

    0
Viewing 5 replies - 1 through 5 (of 5 total)
  • The forum ‘Reporting an Issue’ is closed to new topics and replies.