Hello,
Besides using Night mode toggle on/off for a “Lunch hour”. Can we add some more features to time conditions for exceptions? Such as creating a lunch break?
Otherwise, I think would have to do following (I’ve not yet tested)
Create Time group: OfficeHours && LunchBreak
Create new IVR: Lunch_message && RegularIVR
Create Time Condition: Lunch_break, (lunch hours defined) If matches goto lunch messages IVR.
If doesn’t match, goto Time conditi0n, regular hours
Create Time Condition: RegOfficeHours (regular hours), If matches, goto IVR.
Then configure the Inbound call route to goto the Lunch Time Condition.
Logic tells me, it should follow Lunch Time conditions first, check if lunch hours, and follow acordingly?
I could be overthinking this.
.
