Time conditions – lunch

VitalPBX Community Support Wish List Time conditions – lunch

  • Post
    toxicfusion
    Participant

    Hello,

    Besides using Night mode toggle on/off for a “Lunch hour”.   Can we add some more features to time conditions for exceptions?  Such as creating a lunch break?

     

    Otherwise, I think would have to do following (I’ve not yet tested)

     

    Create Time group: OfficeHours && LunchBreak

    Create new IVR: Lunch_message && RegularIVR

    Create Time Condition: Lunch_break, (lunch hours defined)  If matches goto lunch messages IVR.

     If doesn’t match, goto Time conditi0n, regular hours

    Create Time Condition: RegOfficeHours (regular hours), If matches, goto IVR.

    Then configure the Inbound call route to goto the Lunch Time Condition.

    Logic tells me, it should follow Lunch Time conditions first, check if lunch hours, and follow acordingly? 

     

    I could be overthinking this.

     

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    you can achieve that kind of behavior with the Time conditions with no problem

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    toxicfusion
    Participant
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    With how I described? or time conditions only?

     

    I can cut out a lunch hour using time condition. But, I need logic during that hour break period so I can include a different announcement / IVR “Office is closed for lunch, leave a message”  

    otherwise, without that – following time condition it’ll goto the after hours message as its programed as ‘off hours’ due to that break period.  Or am I wrong?  perhaps provide me an example or screen shot?

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    You can do it with time conditions and time groups

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