› VitalPBX Community Support › General Discussion › Transferring Queue Calls to an Extension with FollowMe
- This topic has 10 replies, 2 voices, and was last updated 3 weeks, 5 days ago by
PitzKey.
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- November 25, 2020 at 12:38 pm
Hello,VitalPBX 3.0.4-2
When an agent answers a Queue call and then transfers it to an extension with FollowMe enabled, the PBX will first ring only the extension for 30 seconds and then it will start to ring the extension with FollowMe.
This is happening on a Multi Tenant system as well as on a non Multi Tenant.
Multi Tenant:
9084441111 = DID
9085552222 = CID
4449996565 = FM NumberLog: https://pastebin.com/kQm7vD83 (Raw: https://pastebin.com/raw/kQm7vD83)
FollowMe Settings:
Non Multi Tenant System:
8459991234 DID
8454448855 CID
8453334545 FM NumberLog: https://pastebin.com/vyDUvc8d (Raw: https://pastebin.com/raw/vyDUvc8d)
Please let me know if you need anything further.
Thanks
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- December 7, 2020 at 11:44 am
- December 14, 2020 at 8:21 pm
- December 20, 2020 at 9:41 pm
Normally, when you call an extension that has FollowMe enabled, it’ll ring the list of numbers specified in the FollowMe list.Here, it rings first the only extension for 30 seconds, and after 30 seconds it starts ringing the FollowMe list.
Meaning, if you are at home and answering calls on your cellphone, your cellphone won’t get the call before 30 seconds which will obviously frustrate callers…
0- December 22, 2020 at 12:56 am
- December 23, 2020 at 6:02 am
Edit the base plan file (extensions__20-baseplan.conf) and under the context “sub-local-dialing”, change the following line:same => n,GotoIf($[$["${DB(${TENANT}/diversions/${CALL_DESTINATION}/FWM/enable)}"="yes"]&$["${IGNORE_DIVERSIONS}"!="yes"]]?:check-rt)
To
same => n,GotoIf($[$[$["${DB(${TENANT}/diversions/${CALL_DESTINATION}/FWM/enable)}"="yes"]&$["${IGNORE_DIVERSIONS}"!="yes"]]|$[$["${LEN(${BLINDTRANSFER})}"!="0"]&$["${DB(${TENANT}/diversions/${CALL_DESTINATION}/FWM/enable)}"="yes"]]]?:check-rt)
Let me know if this helps to fix what you’ve reported.
0- December 23, 2020 at 2:21 pm
- December 28, 2020 at 2:34 pm
Just a quick follow up @ing-joserivera26 this appears to be working fine. I hope this will be included in the next update!Thanks again!
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