Trouble mapping an extension

  • Post
    PitzKey
    Participant
    US
    Hello,

    We are getting this error when trying to map an extension

    Please let me know if you need any further info

    Thanks

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Viewing 11 replies - 1 through 11 (of 11 total)
  • Replies
    PitzKey
    Participant
    US
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    Seems like I cannot edit the above post:

    I wanted to try to uninstall and re-install the add-on. It does not seem like you can do that.

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    What phone brand and model are you using?
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    PitzKey
    Participant
    US
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    Sorry I forgot to include that. Fanvil X6U.
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    Gary
    Participant
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    I had similar issue when loading phonebook on Fanxil 6XU but resolved that issue see here it may help, https://community.vitalpbx.org/forums/topic/not-loading-remote-phonebook/

     

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    PitzKey
    Participant
    US
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    Yes. We use phonebooks in that template. I will try to follow the steps in your post.

    Thank you for letting me know!

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    PitzKey
    Participant
    US
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    Unfortunately, we are still getting the same error after trying what you shared. We also tried creating a template with no phonebook at all, we’re still getting the same error.

    We also tried to map a x210. Same result.

    However, now, even tho it throws the error, it maps the device…. But… when clicking to view the device config, it opens this URL: http pbxip/?class=provisioning&method=showConfigurationFile&device=wXmR1E we get greeted with this:

    Then we tried to see if we can pull the actual config file, so we went to: http pbxip/phoneprov/97261a57a69ac9ab/the_mac_address.cfg
    And we got this:

    Not Found
    The requested URL /var/lib/vitalpbx/provisioning/provisioning_templates/97261a57a69ac9ab/index.php was not found on this server.

    Please let me know if you need any further information.

     

    Thank you

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    PitzKey
    Participant
    US
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    Bump?
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    Roger Gaitan
    Participant
    none
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    Seems to be related to permissions please try this and send us the output ls -l /var/lib/vitalpbx/provisioning/provisioning/provisioning_templates
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    Roger Gaitan
    Participant
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    You can try to update permissions by executing this on the console chown apache /var/lib/vitalpbx/provisioning/provisioning/provisioning_templates/{folder_name} for each folder.

    Then try again to provision.

     

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    PitzKey
    Participant
    US
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    Hi Roger,

    Thanks, that fixed it.

    However, with the unlicensed version, you can only map 50 devices and we don’t see anywhere to purchase a license.

    We urgently need a license as we started migrating a huge client and already changed the DHCP option 66 string.

    Please advise, thank you

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    PitzKey
    Participant
    US
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    Any update on EPM licenses? we are still stuck not being able to map more than 50 devices
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