Trunk (inbound) Calls Go Directly to Extension

VitalPBX Community Support General Discussion Trunk (inbound) Calls Go Directly to Extension

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    fnlauria
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    When placing an Inbound (trunk) call to the VPBX, we hear the initial IVR greeting…
    But when we dial the desired extension, it does not “ring” the person but (instead) goes directly to their voicemail.

    1. We’ve confirmed this with several different users/extensions
    2. We’ve confirmed that, in each case, the (receiving) user’s Vitxi is connecting to the server.
    3. (Here’s the “kicker”) We’ve confirmed that this has begun just recently, and that sometimes it happens & sometimes it doesn’t (while the above factors remain constant).

    Thoughts?

     

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  • Replies
    jo-cpa
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    I have experienced this exact issue.  Called the main number and then my extension from an external phone.  Had my mobile with Vitxi and green connection.  Just went straight to voicemail.
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    jo-cpa
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    And just now… it worked for me.  I’ve had about 25% success rate.
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