user or password invalid after RESTORE

› VitalPBX Community Support › General Discussion › user or password invalid after RESTORE

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    • May 10, 2018 at 3:58 pm
    JMatos
    Participant
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    Hi,

    Recently I had to reinstall VitalPBX.

    The problem occurred when I Restore my Backup. Navigating to any menu option I get “User or password invalid”. So I close the browser and reopen it.

    The error message stops but the phones (physical and softphones) could not register and they are not recognized in the Extensions (devices), although they are correctly present in there! I have tried: Reboot the system, reboot the phones, NO success!

    WORKARROUND

    So I went to PBX > Extensions > Extensions Status
    and under Actions I click the edit button. Press Save and Apply (on top) and that phone become “alive”!
    Once I only have a few phones I done it one by one.

    is this a bug? How may I solve it in a bulk fashion?

    Thanks in advance,
    Jose

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  • Replies
    • May 10, 2018 at 8:19 pm
    Jose Miguel Rivera
    Keymaster
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    The problem occurred when I Restore my Backup. Navigating to any menu option I get “User or password invalid”. So I close the browser and reopen it.

    That’s happens due the database is deleted and restore, this delete the session information producing the behavior described by you.

    The error message stops but the phones (physical and softphones) could not register and they are not recognized in the Extensions (devices), although they are correctly present in there! I have tried: Reboot the system, reboot the phones, NO success!

    After a restore it is necessary to apply changes to generate SQLITE data and Asterisk configurations.

     

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    • May 11, 2018 at 9:22 am
    JMatos
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    I understand, but…

    When I  “apply changes” on the PBX > Extensions > Extensions Status (devices) only that particular device becomes “alive”.

    What is the best way to apply the changes as you mentioned?

    Thank you very much,
    Jose 

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    • May 11, 2018 at 11:04 am
    Jose Miguel Rivera
    Keymaster
    NI
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    When the changes are applied, all the configurations are written down. You don’t need to do any special things, just have to wait that the phone send the request to register against the Asterisk server.

    Also you may check the intrusion detection module to check if your devices has been banned. 

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    • May 11, 2018 at 11:31 am
    JMatos
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    When the phone send the request I see a “wrong password” message, although the pass is correct!

    The devices are not banned.

    Now it’s is all ok

    Thank you,
    Jose

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