Version 2.3.0-2 After restoring backup phones do not register/offline.

› VitalPBX Community Support › General Discussion › Version 2.3.0-2 After restoring backup phones do not register/offline.

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    • March 23, 2019 at 5:24 am
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    mmcs
    Participant

    I made a a back up in 2.3.0-2 

    I installed a new fresh install 2.3.0-2 in which I restored that back up

    The phones stopped to register and VitalPBX seems to not be able to see any phones, soft or hard wired after the restore. Everything worked before the back up and restore.

    The VitlaPBX server registers the sip providers and the sipura fxo correctly and I can call in and connect to the IVR correctly. Just the phones are not registering locally.

    The restore populated all the fields correctly with in the GUI correctly with all the original settings.

     

    Sip show peers in cli shows this

    201                       (Unspecified)                            D  No         No          A  0        UNKNOWN     201

    202                       (Unspecified)                            D  No         No          A  0        UNKNOWN     202                              
    203                       (Unspecified)                            D  No         No          A  0        UNKNOWN     203    

    Voip provider shows this and works correctly

     

    Thank you for our help

    callcentric/17778376747   204.11.192.172                              No         No             5080     OK (34 ms)  callcentric-100                  
    callcentric1/17778376747  204.11.192.22                               No         No             5060     OK (32 ms)  callcentric-100                  
    callcentric10/17778376747 204.11.192.135                              No         No             5060     OK (27 ms)  callcentric-100                  
    callcentric11/17778376747 204.11.192.159                              No         No             5060     OK (32 ms)  callcentric-100                  
    callcentric12/17778376747 204.11.192.160                              No         No             5060     OK (32 ms)  callcentric-100                  
    callcentric13/17778376747 204.11.192.161                              No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric14/17778376747 204.11.192.162                              No         No             5060     OK (32 ms)  callcentric-100                  
    callcentric15/17778376747 204.11.192.163                              No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric16/17778376747 204.11.192.164                              No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric17/17778376747 204.11.192.169                              No         No             5060     OK (29 ms)  callcentric-100                  
    callcentric18/17778376747 204.11.192.170                              No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric19/17778376747 204.11.192.171                              No         No             5060     OK (29 ms)  callcentric-100                  
    callcentric2/17778376747  204.11.192.23                               No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric20/17778376747 204.11.192.172                              No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric3/17778376747  204.11.192.31                               No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric4/17778376747  204.11.192.34                               No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric5/17778376747  204.11.192.35                               No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric6/17778376747  204.11.192.36                               No         No             5060     OK (30 ms)  callcentric-100                  
    callcentric7/17778376747  204.11.192.37                               No         No             5060     OK (31 ms)  callcentric-100                  
    callcentric8/17778376747  204.11.192.38                               No         No             5060     OK (32 ms)  callcentric-100                  
    callcentric9/17778376747  204.11.192.39                               No         No             5060     OK (30 ms)  callcentric-100                                
    204                       (Unspecified)                            D  No         No          A  0        UNKNOWN     204                            
    205                       (Unspecified)                            D  No         No          A  0        UNKNOWN     205                              

     

     

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Viewing 13 replies - 1 through 13 (of 13 total)
  • Replies
    • March 23, 2019 at 6:19 am
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    Jose Miguel Rivera
    Keymaster
    NI

    Maybe you have another IP address, the network configiconfigu are not backed up.

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    • March 23, 2019 at 6:46 am
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    mmcs
    Participant

    Oh Ok I didnt realize those setings are not backed up.

     

    Can you please tell me where exactly i put the ip. Its beena awhile since I set it up and do I put the PBX Server IP

     

    is this the right section?

    p1p1

    Additional IP Addresses
    IP Address Netmask  
     
     
    Add

     

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    • March 23, 2019 at 6:52 am
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    mmcs
    Participant

    Or the network in the sip  moudule under network. it did load the ip adress adress during restore.

     

     

     
    NAT

     No Force Comedia Force, Comedia Auto Force Auto Comedia 

    Local Networks
    IP Address Network Mask  
     
    Add
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    • March 23, 2019 at 11:32 am
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    Jose Miguel Rivera
    Keymaster
    NI
    Posted by: mmcs

    Oh Ok I didnt realize those setings are not backed up.

     

    Can you please tell me where exactly i put the ip. Its beena awhile since I set it up and do I put the PBX Server IP

     

    is this the right section?

     

    p1p1

     

     

     

     

     

    Additional IP Addresses
    IP Address Netmask  
         
         
    Add

     

    Yes, that’s the right section.

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    • March 23, 2019 at 5:37 pm
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    mmcs
    Participant

    Just one thing. There  is very little details as to this section and I was use to the 2.0 interface. It still does not work 

    I tried with

    Yes DHCP and no 

    Using the pbx Server IP. Perhaps you can give a quick screenough shot as to what it correctly looks like 

     

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    • March 23, 2019 at 10:24 pm
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    Rodrigo Cuadra
    Keymaster
    NI

    Attached screenshot 

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    • March 24, 2019 at 1:43 am
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    mmcs
    Participant

    Thank you. It makes things more clearer. After entering the

    PBX Server ip   192.168.1.140

    subnetmask      255.255.255.255.0

    Gateway            192.168.1.1

    Primary DNS   8.8.8.8

    It still Phones do not register. Everything worked fine and stably on on the 22.0 versions before the 23.0.2-2 and 23.0.2-3 update. 

    I’ve reinstalled it 5 or 6 times always the same result. I am using Yealink T26P phones. 

    Please help.

     

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    • March 24, 2019 at 2:10 am
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    mmcs
    Participant

    Is there a way  I can download the the latest version 22.2-2 RC1 it worked perfectly for me.  I would like to go back to it. I think 23.0.  It broke support for my phone. Yealink T26P

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    • March 24, 2019 at 2:46 am
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    Rodrigo Cuadra
    Keymaster
    NI
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    • March 24, 2019 at 2:46 am
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    Jose Miguel Rivera
    Keymaster
    NI

    We have tested the version 2.3.0 and all is working as expected, phones get registered perfectly.

    Please check if you are using a different port for sip, or if you are using PJSIP.

     

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    • March 25, 2019 at 3:13 am
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    mmcs
    Participant

    I decided to reinstall 2.30 one more time and reload the back up. Everything seemed to connect. the network information was very helpful thank you. Not sure what happened after doing the same thing about 8 times.  

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    • March 25, 2019 at 3:50 pm
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    Jose Miguel Rivera
    Keymaster
    NI

    Very strange!!! I am glad to hear that now the system is working for you.

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    • March 25, 2019 at 4:07 pm
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    mmcs
    Participant

    Thanks to your help and guidance 

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