VitalPBX Call Center Statistics

› VitalPBX Community Support › Frequently Asked Questions › VitalPBX Call Center Statistics

Up
0
Down
  • Post
    • April 5, 2018 at 7:19 pm
    Up
    0
    Down
    TheG-Man
    Participant

    Greetings,

    Is there a call center statistics and reporting software that you guys offer as the add-on or support?

    Best Regards,

    -G.

    0
Viewing 15 replies - 1 through 15 (of 25 total)
1 2
  • Replies
    • April 5, 2018 at 8:00 pm
    Up
    0
    Down
    Jose Miguel Rivera
    Keymaster
    NI

    By now the Sonata Stats is under development, however, if you need urgently a statistic system, we have an script to install the Asternic Call Center Stats in the following link: http://bit.ly/2q8bmVS 

    0
    • April 20, 2018 at 1:57 pm
    Up
    0
    Down
    renshed
    Participant

    hi,

    i just follow the installation of asternic call center stats and very straight forward but after successful i cant access the ccstats page: http://ip-address/ccstats. its showing error HTTP ERROR 500. i tried to set the permission and ownership to root but still the same problem http error 500.

     

    0
    • April 20, 2018 at 4:03 pm
    Up
    0
    Down
    Jose Miguel Rivera
    Keymaster
    NI

    We will check it! Thanks for reporting it

    0
    • April 27, 2018 at 6:10 pm
    Up
    0
    Down
    TheG-Man
    Participant

    I used the script to install Lite version and got 404 Not Found.

    0
    • April 27, 2018 at 6:14 pm
    Up
    0
    Down
    Jose Miguel Rivera
    Keymaster
    NI

    Restart the apache server:

    systemctl restart httpd
    0
    • April 27, 2018 at 6:17 pm
    Up
    0
    Down
    TheG-Man
    Participant

    No go. I even restarted PBX.

    0
    • April 27, 2018 at 6:24 pm
    Up
    0
    Down
    Jose Miguel Rivera
    Keymaster
    NI

    I just installed and the script is working correctly.

    You must to go to: http://YOURPBX-IP/ccstats/

    0
    • April 27, 2018 at 6:25 pm
    Up
    0
    Down
    Jose Miguel Rivera
    Keymaster
    NI

    Are you using a different port to access to the PBX GUI?

    0
    • April 27, 2018 at 7:08 pm
    Up
    0
    Down
    renshed
    Participant

    hi,

    when you install the callcenter stats did you select PRO version? from the snapshot you sent you are using lite version of call center stats.

    0
    • April 27, 2018 at 7:11 pm
    Up
    0
    Down
    TheG-Man
    Participant

    I have my PBX gui set to https.

    0
    • April 27, 2018 at 7:15 pm
    Up
    0
    Down
    renshed
    Participant

    hi mrivera,

    i just install the call centers stats using lite version and its working, the problem is the PRO Version.

    0
    • April 27, 2018 at 7:17 pm
    Up
    0
    Down
    Jose Miguel Rivera
    Keymaster
    NI

     renshed it works the same for PRO or Lite

    0
    • April 27, 2018 at 7:28 pm
    Up
    0
    Down
    renshed
    Participant

    hi,

    Finally, its working LITE and PRO version. I hope you can add this to the ADD-ONs section including FOP2.

    Thank you very much.

     

    0
    • April 27, 2018 at 7:33 pm
    Up
    0
    Down
    TheG-Man
    Participant

    Got it to work, not sure what it was. I installed it again and rebooted the server.

    0
    • April 27, 2018 at 7:33 pm
    Up
    0
    Down
    renshed
    Participant

    hi,

    After installation of Call Center Stats Pro, when i click request trial it return to page isn’t working , HTTP ERROR 500.

    0
Viewing 15 replies - 1 through 15 (of 25 total)
1 2
  • You must be logged in to reply to this topic.