I’m struggling with the QR Code when installing the VitXi app on a mobile device where by the “Display Name” isn’t populating and then my app does not register to the server. When manually adding the display field it then registers on the email template that gets send to the relevant user.
What would be the best way to configure a users extension when he has for example a Yealink desk phone in the office, a mobile app(VitXi) and a soft phone on his laptop and would like all the devices to ring the same time when someone is trying to call them on the respective extension for example 0001 so that all 3 devices ring at the same time and he can answer the call on any of the 3 devices of their choosing. WOuld it be fine when creating an extension via pjsip and set the max contacts to 3? Or must new devices be created for each device
The “display name” is a visual attribute only, it should not affect the registration. Can you give us more details about the issue?
Regarding your query, if the extension will be used in a physical desktop phone and vitxi mobile, you can use the same extension and just increase the “max contacts”.
If the extension will also be used by a softphone that uses WebRTC technology, you must edit the pjsip profile (Settings > Technology Settings > Device Profiles) and make the following configurations:
Set Transport to “Auto”.
Disable Direct Media.
Enable Ice Support.
Disable the Asymmetric RTP Codec.
Save the configurations and perform the necessary tests.
Another way to handle this would be to create an additional device for the extension and assign it the “Default WebRTC Profile”. This way you have a better handling of the device configurations depending on the client in which it will be used.
Christian helped me on most of it, looks like sending the details as the main admin on Vital causes the issue, so you have to login as the tenant and then send the details through. Found that some of the mobile phone makes require the field to be added. Will just include a how to on the welcome email template for the client to follow
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