- May 29, 2018 at 9:03 pm
I have (2) two extensions that I would like for them to share a single mailbox. I would like for either of the phones to hit their message button and it would dial the voicemail box (of the shared voicemail box).
2700 is the shared mailbox. I tried *982700 but that didn’t work.
Anyone got any suggestions on how I could make that work, please?
- May 29, 2018 at 10:36 pm
- May 30, 2018 at 4:15 am
- May 30, 2018 at 1:40 pm
- May 30, 2018 at 1:58 pm
The idea here is to program the message button on the phone to dial the mailbox from two phones without having to manually dial the mailbox.
Ext 200 shares mailbox 2700
Ext 201 shares mailbox 2700
From either ext 200 or ext 201 hits the msg button on their individual phones and they get the email in mailbox 2700.
*98 asks you for the mailbox. I am requesting that *982700 be possible or another way of doing this to access the shared mailbox of 2700.
*982700 makes the most sense to me as programmed in each of the extensions. Just my opinion, but it doesn’t allow the *982700 to work.0
- June 5, 2018 at 7:27 pm
- February 16, 2019 at 9:46 pm
I’m going to have to backdoor a solution also. Yealink phones I have a setting under ACCOUNT – Advanced
Scrolling down (for account 1)
Subscribe MWI To Voice Mail – Enable
Voice Mail – *98351
I’m thinking I can use the End Point Manager template to set my Yealink would be the same as
account.1.subscribe_mwi_to_vm – 1
account.1.subscribe_register – *98351
I guess in this case I would use *98*351
I’m thinking when the user presses the “Message” button it will dial the “shared” mail box also the phone MWI will be tied to the 351 mail box.
- February 16, 2019 at 9:58 pm
- February 17, 2019 at 8:14 pm
The idea a had doesn’t work. : )
I had to setup a “Account 2” to login to the VM extension thus two account need to be logged in for any physical phone needing to access the shared VM. This is an ugly process….
I also would like to see the ability to have an extension in the voicemail section point to a different extensions VM. Yes two processes exist however one won’t tell the user how many messages are in the VM and the other is just painful to setup.
- February 19, 2019 at 1:55 pm
Here is a work around that will provide a shareable voicemail that will show the number of messages unlike the the BLF solution and does not require the creation of a second account on the phone.
Extension 401 – Front Desk 1
Extension 402 – Front Desk 2
Extension 450 – My “virtual” phone.
For both extensions 401 & 402 within the VitalPBX do not enable/create voicemail in the extension configuration.
For extension 450 enable voicemail and ensure to enable – “Generate Hit”
Go to the VitalPBX console or “putty” into it.
Login as – root
then type –
ln -s 450 401
ln -s 450 402
*** Now the phone***
I have a Yealink but I hope this helps non-Yealink users….
Web into the phone and set –
ACCOUNT – Advanced – Set the voice mail to the phone extension for example 401
For the physical email button on the phone go to
DSSKEY – Programmable Key – For the “message” set it to SpeedDial with the value vm_450
It tools a few minutes but the mail box 450 was checked and it showed the number of messages on both 401 and 402.
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