Voicemail service

› VitalPBX Community Support › General Discussion › Voicemail service

  • Post
    • February 20, 2019 at 1:50 pm
    stmartinvincent
    Participant

    I have a BLF voicemail extenxion. And I can’t acces it anymore. it say : “voicemail service is disable for this extension”. Don’t know why it doesn’t work anymore?

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  • Replies
    • February 20, 2019 at 2:46 pm
    Jose Miguel Rivera
    Keymaster
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    You may check the following:

    • In the extensions module check under the Voicemail Tab if the extension has the voicemail enabled and if the Voicemail Hints are enabled also
    • Check if the class of service assigned to your extension has some restrictions regarding feature codes.
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    • February 21, 2019 at 2:17 pm
    stmartinvincent
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    my setup seem good for the voicemail

    and I didn’t set any feature code restriction to any class of service.

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    • February 21, 2019 at 2:20 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    May you share a call log when you pressing the BLF hint

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    • February 21, 2019 at 2:25 pm
    stmartinvincent
    Participant
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    I am not able to read my log files viewer. for a reason I don’t know. It always worked fine and now it doesn’t work.

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    • February 21, 2019 at 3:19 pm
    Jose Miguel Rivera
    Keymaster
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    You may do it through Linux console: 

    tail -n 500 /var/log/asterisk/full
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    • February 21, 2019 at 9:16 pm
    tonywhelan
    Participant
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    or chmod  +r  /var/log/asterisk/*  to set the permissions so the log file viewer works…

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    • February 22, 2019 at 8:10 pm
    stmartinvincent
    Participant
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    here a print screen of the log.

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    • February 22, 2019 at 9:14 pm
    Jose Miguel Rivera
    Keymaster
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    You have a wrong configuration in your BLF key, what its really dialing the BLF is: *98*5899

    This is the format to set a BLF key for Voicemail: vm_1234, where 1234 is the voicemail extension that will be monitored.

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    • February 25, 2019 at 12:27 pm
    stmartinvincent
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    I didn’t configure *98*5899 on my blf I configure vm_5899 on my extension that will be monitored.

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    • February 25, 2019 at 2:46 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    I re-checked, and that number is what it dials the hint. However, I realized that you are using a specific class of service for that extension, what feature category is assigned to that extension?

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    • February 28, 2019 at 2:05 pm
    stmartinvincent
    Participant
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    All feature

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    • February 28, 2019 at 8:10 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Execute the following script on the Linux console and let me know if that fixes the issue:

    /usr/share/ombutel/scripts/dump_asterisk_conf
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    • March 6, 2019 at 1:40 pm
    stmartinvincent
    Participant
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    it didn’t work

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    • March 6, 2019 at 3:54 pm
    stmartinvincent
    Participant
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    I do not know if there is a link, but I can not save, I receive this error since I execute the script

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    • March 6, 2019 at 4:53 pm
    Jose Miguel Rivera
    Keymaster
    NI
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    Execute the following command:

    chown -R apache:apache /var/log/vitalpbx/
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