Voicemail to multiple addresses

This topic has 9 replies, 4 voices, and was last updated 1 month, 3 weeks ago by Jose Miguel Rivera.

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- December 5, 2019 at 4:50 pm
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krzykat
Participant

Under extensions, you can have email address that is great for sending voicemails. However, in FreePBX we could have multiple email addresses and need this functionality. We could have user1@company.com+boss1@company.com+support@company.com … but in VitalPBX it appears we are limited to just one email address.

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- December 5, 2019 at 5:27 pm
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Jose Miguel Rivera
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Thanks for the suggestion. I will move this topic to the Wish List section

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- December 5, 2019 at 5:44 pm
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Jose Miguel Rivera
Keymaster

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I think this may work:

https://ixnfo.com/en/sending-asterisk-voicemail-to-multiple-emails.html

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- December 5, 2019 at 6:56 pm
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krzykat
Participant

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Actually, it doesn’t even need to be that complex.

Here is an example of my voicemail.conf from freepbx. The same would obviously work here for VitalPBX, but would need to have the field not lock down the field to only allow one.

6245 => 6245,Mail – VoiceMail,user1@company.com+boss@company.com+support@company.com,,attach=yes|saycid=yes|envelope=yes|delete=yes

I’ll test on the VitalPBX server and report back findings.

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- December 5, 2019 at 7:00 pm
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Jose Miguel Rivera
Keymaster

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I don’t really know if asterisk supports this out of the box. I believe that we need patching asterisk to make it work with that syntax.

Did you try modifying the Asterisk’s voicemail files manualy for testing if this really works?

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- December 5, 2019 at 7:01 pm
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krzykat
Participant

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@ing-joserivera26

I’ll test it on our Vital server and report back

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- December 5, 2019 at 7:31 pm
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krzykat
Participant

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You are correct: https://wiki.freepbx.org/display/FPG/Sending+Voicemail+to+Multiple+E-Mail+Addresses:

From Tony Lewis

Problem is its only possible when using FreePBX Distro cause we patch Asterisk for this.

Let me work on getting our version working with this and I’ll report back when I do.

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- December 10, 2019 at 12:54 am
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InTeleSync
Participant

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+1 this request. When coupled with voicemail transcription our users like to copy their mobile email to text addresses.

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- November 23, 2020 at 8:44 pm
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cbfs
Participant

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Any updates on this? I have a use case for this as well where someone would like voicemails to be emailed to two different addresses.

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- November 23, 2020 at 8:47 pm
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Jose Miguel Rivera
Keymaster

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cbfs,

Yes, this is already included as an extended feature. This means you need to collaborate in some way with VitalPBX, like activating an add-on or buying a subscription.

After activating your add-on or subscription, you will be able to specify more than one email on the extensions module.

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