WE CAN’T ACCESS VOICEMAIL MESSAGES IN PORTUGUESE

VitalPBX Community Support General Discussion WE CAN’T ACCESS VOICEMAIL MESSAGES IN PORTUGUESE

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    chaimjokh
    Participant
    Hi forum,

     

    We have buy the multitenant license key and now our VitalPBX it’s running with more than a hundred customers. I’m having a problem to hear the voicemail messages when the language set in the extension it’s in portuguese.

    We dial *97 and press 1 to hear old messages. When the system starts to say the data and the time that the message was delivery the call it’s disconnect and we can’t hear the messages.

    The problem is not ocurring if I change the language extension to English.

     

    Below my VitalPBX Version.

    VitalPBX Carrier 2.4.2-1
    Asterisk 16.6.2-1
    DAHDI 2.11.1-7

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    May You share a call trace from the Asterisk CLI?
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    chaimjokh
    Participant
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    I will take the trace in off-pick to send to you. Thank you
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    chaimjokh
    Participant
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    Hi Jose,

     

    Attached the log.

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    PitzKey
    Participant
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    [2020-06-16 23:58:17] WARNING[19765][C-000141c5]: file.c:779 ast_openstream_full: File digits/1000 does not exist in any format
    [2020-06-16 23:58:17] WARNING[19765][C-000141c5]: file.c:1252 ast_streamfile: Unable to open digits/1000 (format (ulaw)): No such file or directory
    — <SIP/T5_1001-00031165> Playing ‘digits/pt-e.ulaw’ (language ‘pt_BR’)
    — <SIP/T5_1001-00031165> Playing ‘digits/20.ulaw’ (language ‘pt_BR’)
    — <SIP/T5_1001-00031165> Playing ‘digits/pt-as.ulaw’ (language ‘pt_BR’)
    — <SIP/T5_1001-00031165> Playing ‘digits/11.ulaw’ (language ‘pt_BR’)
    [2020-06-16 23:58:20] WARNING[19765][C-000141c5]: file.c:779 ast_openstream_full: File digits/hours does not exist in any format
    [2020-06-16 23:58:20] WARNING[19765][C-000141c5]: file.c:1252 ast_streamfile: Unable to open digits/hours (format (ulaw)): No such file or directory
    [2020-06-16 23:58:20] WARNING[19765][C-000141c5]: say.c:470 wait_file: Unable to play message digits/hours
    == Spawn extension (sub-direct-voicemail, s, 9) exited non-zero on ‘SIP/T5_1001-00031165’

     

    Make sure that ‘digits/1000’ and ‘digits/hours’ exists in your Portuguese sounds folder with the correct permissions

    • This reply was modified 4 months, 1 week ago by PitzKey.
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