AngelMiller

Forum Replies Created

Viewing 5 replies - 1 through 5 (of 5 total)
  • Replies
  • AngelMiller
    Participant
    Up
    0
    Down
    ::

    Actually i already changed that values, both in the extension and in the system general.

    I’m using an IVR, after that i have a voicemail busy to my extension, in this point the guided voice say “the personal extension is on the phone” and after the recording of the voicemail pressing # i have again en english voice “thank you press 1 to accept the recording…..”

    Maybe this part of the guided voice is only available in english?

    0
    AngelMiller
    Participant
    Up
    0
    Down
    ::

    @ing-joserivera26

    Actually is already enabled as you can see in the screenshot, the time condition when the ivr is enabled is 9.30 am/18 pm.

    0
    AngelMiller
    Participant
    Up
    0
    Down
    ::

    @ing-joserivera26

    Ok i changed the DTMF on Inband and now the phone accepted the pound key to stop the registration, so now through the dashboard i can see it enabled but at this point it is not clear how can i use this personal IVR after the call on my principal IVR.

    This is the scenario:

    call to a number -> the main IVR has the module destination set to the voicemail busy to the extension with the personal IVR enabled -> after the recording i confirm the registration with 1 key and then the system hang up (this is the point where i need to listen the personal IVR because i need a second choice to make a phonecall directly)

    Thanks in advance

    0
    AngelMiller
    Participant
    Up
    0
    Down
    ::

    Any suggestions on how close the recording after the *94?

    0
    AngelMiller
    Participant
    Up
    0
    Down
    ::

    @ing-joserivera26

    Ok thanks Jose for your quick reply, now i’m trying to record the message but at the end when i press # the recording doesn’t end and if i hang up it is not saved.

    What i should press to finish the registration?

    0
Viewing 5 replies - 1 through 5 (of 5 total)