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Actually i already changed that values, both in the extension and in the system general.
I’m using an IVR, after that i have a voicemail busy to my extension, in this point the guided voice say “the personal extension is on the phone” and after the recording of the voicemail pressing # i have again en english voice “thank you press 1 to accept the recording…..”
Maybe this part of the guided voice is only available in english?0::
Ok i changed the DTMF on Inband and now the phone accepted the pound key to stop the registration, so now through the dashboard i can see it enabled but at this point it is not clear how can i use this personal IVR after the call on my principal IVR.
This is the scenario:
call to a number -> the main IVR has the module destination set to the voicemail busy to the extension with the personal IVR enabled -> after the recording i confirm the registration with 1 key and then the system hang up (this is the point where i need to listen the personal IVR because i need a second choice to make a phonecall directly)
Thanks in advance0